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- Tasks: Join us as a Customer Service Advisor, handling calls and emails to assist customers.
- Company: NWF Fuels is a leading fuel distributor in the UK, known for exceptional customer service.
- Benefits: Enjoy full-time hours, commission, 25 days holiday, fitness sessions, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Previous customer service or sales experience is essential; bring your friendly and motivated attitude!
- Other info: Work Monday to Friday with opportunities for recognition and extra holidays.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a Customer Service Advisor to join our Team, we are on the lookout for talented individuals to deliver the best possible customer service, working on an inbound and outbound sales activity for the entire company.
Hours of work – Monday to Friday
The Main Responsibilities Are
- Managing customer queries via inbound calls and emails
- Making outbound calls to promote our products to existing customers
- Pricing and entering order details on the system
- Delivering great service to customers
- Working towards sales targets
- Accurate Data Entry
What you should be able to bring to the role:
- Previous experience in a customer service or sales role
- An upbeat friendly approach when speaking to customers is essential
- Passionate about customer service with the ability to ensure all customer interaction is positive and productive
- Motivated to achieve targets
- Resilience
- Attention to detail
- Ability to work under pressure
- Effective listening skills to understand customer needs
- Excellent communication skills on all platforms
- PC literate
What Is On Offer
- Full time hours: Monday – Friday
- Commission Scheme
- 25 days holiday plus bank holidays
- Opportunity to purchase up to 5 extra holidays per year
- Monthly employee recognition awards
- Long service awards
- Access to free virtual fitness sessions
- Contributory workplace pension scheme
- Healthcare cashback plan
- Employee assistance programme
- Cycle to work scheme
- Life assurance scheme
Why choose NWF Fuels?
NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels. #J-18808-Ljbffr
Customer Service Advisor employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with NWF Fuels and its products. Understanding the company’s offerings will help you engage more effectively with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing customer queries via calls, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Prepare for potential role-play scenarios in interviews. Being able to showcase your ability to handle customer interactions, both positive and challenging, will highlight your suitability for the position.
✨Tip Number 4
Showcase your resilience and ability to work under pressure. Think of examples from past experiences where you successfully managed stress or met targets, as this is crucial for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise your upbeat and friendly approach, as well as any achievements related to meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've positively impacted customer interactions in previous roles.
Highlight Key Skills: In your application, clearly outline your effective listening skills, attention to detail, and ability to work under pressure. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NWF Fuels
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering great service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think of a few scenarios from your past experience where you successfully managed such situations, and be ready to discuss them in detail.
✨Highlight Your Sales Experience
Since the role involves both inbound and outbound sales activities, be prepared to talk about your sales achievements. Discuss any targets you've met or exceeded, and how you approached promoting products to customers.
✨Demonstrate Effective Communication Skills
During the interview, focus on showcasing your communication skills. Practice active listening and ensure you articulate your thoughts clearly. This will reflect your ability to understand customer needs and respond effectively.
