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- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor in the UK.
- Benefits: Earn £25,000 plus bonuses, enjoy flexible hours and 33 days holiday.
- Why this job: Be part of a high-performing team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Great progression opportunities and extensive training available.
The predicted salary is between 20000 - 30000 £ per year.
NWF Fuels are recruiting a Customer Service Advisor to join our well‑established, high‑performing, fast‑paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- £25,000 per annum plus bonus opportunity
- Flexible on hours preference – Monday to Thursday or Monday to Friday, 8am to 5pm or 9am to 6pm
- Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
- Initially fixed term until April 2026 to support through the peak period – permanent opportunity for the right candidate
- 33 days holiday including bank holidays with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- Company pension, life assurance, cycle‑to‑work scheme, employee assistance programme, free refreshments, free on‑site parking
Day to Day
- Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers' satisfaction
- Supporting the sales team by converting previous quotes to completed orders
- Dealing with a high volume of customer calls over the peak period
- Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
- Previous experience in a customer‑focused role – telephone based would be advantageous
- Friendly, approachable and confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLAs
- Strong interpersonal skills with the ability to build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Fixed Term Inbound Customer Service & Sales Executive in Crewe employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Inbound Customer Service & Sales Executive in Crewe
✨Tip Number 1
Get to know NWF Fuels! Research the company and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in with their customer-focused culture.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer queries over the phone, grab a friend and do some mock calls. This will help you feel more confident and ready to impress when it comes to those real customer interactions.
✨Tip Number 3
Show off your sales chops! Be prepared to discuss how you've successfully converted leads into sales in the past. Bring examples of your negotiation skills to the table, as this will highlight your ability to support the sales function effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Fixed Term Inbound Customer Service & Sales Executive in Crewe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled queries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with what we're looking for. This shows us you're genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at NWF Fuels
✨Know the Company Inside Out
Before your interview, take some time to research NWF Fuels. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your friendly and approachable manner, as well as any negotiation skills you've used to convert quotes into orders.
✨Practice Common Interview Questions
Anticipate questions related to handling high volumes of calls, working under pressure, and collaborating with internal departments. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the customer service department. This shows you're thinking long-term and are genuinely interested in contributing to the team.
