Credit Control Team Leader in Crewe

Leading the credit control team responsible for the Boughey Distribution, Feeds, and New Breed ledgers, ensuring effective credit risk management, strong cash collection performance, and high-quality customer service. This role has end-to-end responsibility for the New Breed ledger and plays a key role in safeguarding cash flow while supporting commercial and operational relationships. The Credit Team Leader will manage and develop a team of Credit Controllers and Credit Administrators, ensuring consistent application of credit policies and acting as a key escalation point within the Credit function.

Day to Day

• Lead credit control activities across the Boughey Distribution and Feeds ledgers.
• Hold full ownership of the New Breed ledger, managing credit risk, collections, and customer accounts end-to-end.
• Ensure timely collections to meet cash targets and minimise aged and overdue debt.
• Monitor high-risk and overdue accounts, escalating issues in line with credit policy.
• Support credit limit reviews and recommendations in collaboration with the Credit Manager.
• Oversee customer communications relating to collections, disputes, and account issues.
• Support resolution of complex customer disputes working with sales, operations, and finance.
• Maintain strong working relationships with key customers while protecting the company’s risk position.
• Act as the primary escalation point for ledger-specific customer issues.

Governance & Policy Adherence

• Ensure adherence to Group credit policy and Delegation of Authority.
• Maintain accurate records and ensure controls are consistently applied across all ledgers.
• Support audit requests and internal reviews as required.
• Identify emerging risks or control issues and elevate appropriately.

Leadership & Team Management

• Line manage Credit Controllers and Credit Administrators within the Boughey, Feeds, and New Breed team.
• Provide coaching, guidance, and performance management to support team development.
• Allocate workload and priorities to ensure service levels and deadlines are met.
• Foster a culture of accountability, consistency, and customer-focused credit management.
• Work closely with the Fuels Credit Team Leader to ensure alignment across the Credit function.

Process Improvement & Collaboration

• Identify opportunities to streamline credit control and collections processes.
• Support automation and system improvements to enhance efficiency and control.
• Collaborate closely with the Credit Manager and wider finance teams to deliver departmental objectives.
• Contribute to continuous improvement initiatives across Order-to-Cash.

What will you bring?

• Proven experience in credit control and collections, including ledger ownership.
• Strong understanding of credit risk management and cash collection practices.
• Demonstrated experience managing or supervising a credit control team.
• Confident decision-maker with the ability to manage escalations and sensitive customer issues.
• Strong communication skills and ability to work cross-functionally.
• Familiarity with ERP systems and credit management tools would be advantageous.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.