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For Companies At a Glance
- Tasks: Join our team as a Credit Controller, managing cash collection and customer queries.
- Company: NWF Fuels is a leading fuel distributor in the UK with a focus on customer service.
- Benefits: Enjoy 25 days holiday, fitness sessions, and a contributory pension scheme.
- Why this job: Be part of a growing company with a modern fleet and a supportive culture.
- Qualifications: Experience in high volume calls and attention to detail are essential.
- Other info: Opportunity for employee recognition and extra holiday purchases.
The predicted salary is between 30000 - 42000 £ per year.
Credit Controller – Crewe
Experienced Credit Controller to join our team, having good telephone manner with experience in high volume inbound and outbound calls and excellent attention to detail.
The Role
- Cash Collection: Actively chase all overdue B2B & B2C overdue and pre-emptive debt to ensure invoices due are paid on time, in line with payment terms and credit limits.
- Inbound Calls: Manage inbound customer and internal depot calls.
- Order Release: Review stopped orders regularly for release and work alongside our Sales Depots to clear any overdue balances or queries.
- Query Management: Identify queries and liaise with our Sales Depots to effectively resolve customer queries to maintain good customer services levels.
- Ledger Management: Regular debt ledger review, account reconciliations and unallocated cash.
What’s On Offer
25 days holiday plus bank holidays
37.5 hours per week Monday – Friday with shifts between 8.30 and 17.30
Opportunity to purchase up to 5 extra holidays per year.
Monthly employee recognition awards
Long service awards
Access to free virtual fitness sessions
Contributory workplace pension scheme
Healthcare cashback plan
Cycle to work scheme.
Life assurance scheme.
Why Choose NWF Fuels
As well as competitive pay and an excellent benefits package, NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels. #J-18808-Ljbffr
Credit Controller employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Make sure to highlight your experience with high volume inbound and outbound calls during the interview. Share specific examples of how you've effectively managed customer interactions in previous roles.
✨Tip Number 2
Familiarize yourself with common debt collection practices and be prepared to discuss your strategies for chasing overdue payments. This will show that you understand the importance of cash flow management.
✨Tip Number 3
Demonstrate your attention to detail by discussing how you handle ledger management and account reconciliations. Be ready to explain your process for ensuring accuracy in financial records.
✨Tip Number 4
Prepare to talk about your experience in resolving customer queries. Highlight any successful outcomes from your previous roles where you improved customer satisfaction through effective communication.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Credit Controller position. Make sure you understand the key responsibilities, such as cash collection, query management, and ledger management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with high volume inbound and outbound calls, as well as your attention to detail. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Tailor Your Application: Customize your application materials to reflect the values and focus on customer service that NWF Fuels emphasizes. Show how your skills align with their mission and how you can contribute to their team.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at NWF Fuels
✨Show Your Communication Skills
As a Credit Controller, you'll be handling a lot of inbound and outbound calls. Make sure to demonstrate your excellent telephone manner during the interview. Practice clear and concise communication to show that you can effectively manage customer interactions.
✨Highlight Your Attention to Detail
The role requires a keen eye for detail, especially when it comes to cash collection and ledger management. Be prepared to discuss specific examples from your past experience where your attention to detail made a significant impact on your work.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle overdue debts or customer queries. Think of scenarios where you've successfully resolved issues in the past and be ready to explain your thought process and actions taken.
✨Research NWF Fuels
Understanding the company’s values and services will help you align your answers with what they are looking for. Familiarize yourself with NWF Fuels' operations and their focus on customer service to show your genuine interest in the role.
