At a Glance
- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Earn £30,000 per annum, enjoy 33 days holiday, and access shopping discounts.
- Other info: Opportunities for progression and funded training courses available.
- Why this job: Be part of a dynamic team and make a real impact during the busy winter peak.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
NWF Fuels are recruiting Customer Service Advisors to join our well-established, high performing, fast paced team, based out of our Yeovil office, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- Monthly Pay: £30,000 per annum
- Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
- Shifts: Monday to Friday
- Overtime: Any Saturday shifts are paid at an enhanced overtime rate
- Holidays: 33 days per year including bank holidays
- Progression Opportunities: Clear progression pathways across the wider group that operates 2 other businesses
- Training Opportunities: Funded, accredited courses.
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsbury's, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking.
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
- Enhanced Policies: Enhanced maternity and paternity leave.
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
- Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers' satisfaction
- Supporting the sales team by converting previous quotes to completed orders, order processing and managing payments.
- Dealing with a high volume of customer calls over the peak winter period.
- Recording all data accurately into our systems keeping customer records up to date.
What Will You Bring?
- Previous experience in a customer focused role - telephone based would be advantageous
- Friendly, approachable and confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLA's
- Strong interpersonal skills with the ability to build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
Inbound Customer Service Advisor in Bath employer: NWF Fuels
NWF Fuels is an exceptional employer, offering a dynamic work environment in Kenilworth where customer service excellence is at the forefront of our operations. With competitive pay, generous holiday allowances, and clear pathways for career progression, we invest in our employees' growth through funded training opportunities and a supportive culture. Our commitment to employee well-being is reflected in our enhanced policies and a range of lifestyle benefits, making NWF Fuels a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor in Bath
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NWF Fuels.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NWF Fuels. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Inbound Customer Service Advisor in Bath
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NWF Fuels.
How to prepare for a job interview at NWF Fuels
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NWF Fuels's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NWF Fuels offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
