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- Tasks: Be the friendly voice for our Agriculture customers, handling queries and supporting sales.
- Company: Join NWF Agriculture, a leading ruminant feed manufacturer in the UK.
- Benefits: Enjoy a competitive salary, hybrid work, 33 days holiday, and discounts on shopping and travel.
- Why this job: Make a real difference in customer service while growing your career in a supportive environment.
- Qualifications: Previous customer service experience and excellent communication skills are a plus.
- Other info: Extensive training opportunities and a dynamic team culture await you!
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Co-Ordinators are the first point of contact for our Agriculture customers handling queries, placing orders and working closely with the sales representatives to support in account managing their customer base. If you are a team player, with a friendly and positive approach who understands the need, and has the capability to deliver outstanding customer service, we want to hear from you!
Why NWF Agriculture?
- £26,158.70 per annum
- Monday to Friday 8am to 5pm with a shorter day of 8am to 2pm one day per week
- Paid overtime for Saturday shifts 8am to 12pm
- Hybrid 3 days a week in the office
- 33 days holiday including bank holidays with the option to buy more
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Provide efficient and effective telephone communications in a professional and positive manner, ensuring customer queries are resolved in a timely manner, exceeding customer expectations whilst building a rapport
- Account management of the customers of assigned sales reps, including pricing and placing orders, creating and updating complaint cases, processing credits as required, keeping delivery notes and contact information up to date
- Assist the transport department by communicating any changes to orders to the sales rep and/or customer
- Work alongside transport and operations to ensure that production needs are spread evenly, whilst maintaining communication with the sales teams and customers to manage expectations
- Liaise with management and sales reps to implement any pricing changes, whilst working towards weekly and monthly deadlines to administrate the pricing of all orders
- Attend shows, company events etc. when deemed beneficial or necessary
What will you bring?
- Previous experience in a telephony-based customer service role would be advantageous
- Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential
- Strong analytical, administrative and computer skills
- Team player who can build rapport both with external customers, but also with internal departments that you will work closely with
Who are NWF Agriculture?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Agriculture different? We go beyond feeds offering a wide range of technical services, including our unique laboratory service, enabling us to develop the correct nutrition for individual flocks and herds. We manufacture the highest quality dairy, beef and sheep feeds to over 4,750 farmers feeding one in six dairy cows across the nation! NWF Agriculture has grown organically to be the second biggest ruminant feed manufacturer in the UK and we want you to be part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Service Advisor in Nantwich employer: NWF AGRICULTURE
Contact Detail:
NWF AGRICULTURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nantwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NWF Agriculture. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your capability to deliver outstanding customer service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Nantwich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We love candidates who can demonstrate their ability to handle queries and build rapport with customers, so share specific examples of how you've done this in the past!
Be Professional and Positive: Your written application should reflect a friendly and upbeat tone. Remember, we’re looking for team players who can communicate effectively, so let your personality shine through while keeping it professional.
Tailor Your Application: Take the time to customise your application to fit the job description. Mention how your skills align with the responsibilities of a Customer Service Advisor and why you’re excited about working with us at NWF Agriculture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NWF AGRICULTURE
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of exceeding customer expectations.
✨Familiarise Yourself with the Company
Do a bit of homework on NWF Agriculture and its services. Understanding their unique offerings, like the laboratory service for nutrition, will help you tailor your answers and demonstrate genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute.
✨Show Off Your Team Spirit
Since this role involves working closely with sales representatives and other departments, be prepared to share examples of how you’ve successfully collaborated in a team setting. Highlight your ability to build rapport and communicate effectively with both customers and colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and progression paths. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
