Care Coordinator/Area Service Manager

To organise and supervise the delivery of home care support services to Service Users in their own homes, working in a flexible and reliable manner in response to the needs of the service. Manage a team of Community Care Workers to reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards, ensuring that a quality care service is delivered to all Service Users while working within GDPR legislation.

Responsibilities:

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.
• Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process.
• Undertake Service User assessment and risk assessment.
• Maintain accurate and confidential records in accordance with company policy.
• Assist with the monitoring and evaluation of service provision.
• Assist Registered Manager in the recruitment of community care workers.
• Identify training and development needs within their team of community care workers and ensure induction training for new employees.
• Ensure Service User and care staff meet in accordance with company policy and procedures, ensuring dignity, respect, equality, and diversity.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Assist the Registered Manager and Human Resources Manager in processes, when required.
• Provide care package to Service Users in an emergency situation.
• Participate in mandatory training as required.
• Ensure area PMMRs are within company benchmark.
• Ensure Services are managed in compliance with RQIA standards.
• Ensure an effective, safe and well-led service delivery.
• Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary.
• The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs.
• You may be required to coordinate other areas of the business, as business needs dictate.

Skills and Qualifications:

• Good general education to include good numeracy and literacy skills.
• Minimum of QCF Level 2 in Health and Social Care.
• At least 18 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Enhanced AccessNI.
• Right to work in UK.
• Excellent communication skills, written and oral.
• Ability to respond to sudden changes in service delivery requirements.
• High standard of accuracy.
• Ability to problem-solve and exercise judgement.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work co-operatively and effectively as part of a team.
• Ability to plan and prioritise workload in a highly organised way.
• Flexibility in working hours to respond to business needs.
• Car driver with vehicle appropriately insured for business use.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota, covering rota when required, at short notice.
• QCF Level 3 in Health and Social Care, or equivalent, or above.
• Previous paid experience coordinating care.