Area Service Manager/Care Coordinator - Ballykelly in Limavady

Area Service Manager/Care Coordinator - Ballykelly

We are recruiting an Area Service Manager/Care Coordinator for our Ballykelly branch. To organise and supervise the delivery of home care support services to Service Users in their own homes. To manage a team of Home Care Assistants. To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.

Responsibilities

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process
• Participate in the out of hours cover rota - excellent on-call rate paid
• Undertake Service User assessment and risk assessment for Service Users
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring an evaluation of service provision
• Assist Registered Manager in the recruitment of domiciliary care workers
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well led service delivery
• Cover the on-call phone on a rota basis

Skills and Qualifications

• Good general education to include good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 12 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on-call rota
• QCF Level 3 in Health and Social Care or equivalent or above
• Previous experience as an Area Service Manager/Care Coordinator

Further Information

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate.

Vacancy ID 1728116 Job ref. ASM/BK/25/0025 Job Sector Carers and Support Workers,General Management Area Derry or Londonderry Location Limavady, Ballykelly Salary £15.18 per hour plus mileage allowance plus generous on-call allowance No. vacancies 1 Contract Type Permanent Weekly hours 37.5 Published date 31/07/2025 Closing date 31/08/2025 Worktime 09:00 - 17:00 to be confirmed