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- Tasks: Lead quality assurance and compliance in a premium care business.
- Company: Join a forward-thinking private-led care organisation focused on excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in quality care and safeguard vulnerable individuals.
- Qualifications: NVQ Level 4 in Health and Social Care or working towards it, with CQC knowledge.
- Other info: Collaborative culture with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a quality lead with NVQ Level 4 in Health and Social Care (or actively working towards it) who has a deep understanding of CQC (Care Quality Commission) regulations, safeguarding, and compliance framework, and experience in auditing, policy development, and compliance. The role is focused on expanding a premium, private-led care business.
Responsibilities
- Governance and Compliance Leadership (Lead Role): Act as the lead advisor and auditor for the service. Provide expert advice on adult safeguarding, the Mental Capacity Act 2005, Liberty Protection Safeguards (LPS), and broader quality and safety matters. Lead by example, promoting a culture of accountability, continuous learning, and person-centred care across the organisation as required.
- Quality & Compliance: Take full responsibility for CQC compliance, leading on audits, incident management, and continuous improvement. This role is key to maintaining and building upon our CQC rating. Develop and deliver training programs on safeguarding, quality, and the Mental Capacity Act, and professional standards. Support reflective practice and mentoring for staff to strengthen quality care delivery.
- Practice Improvement: Analyse audits, complaints, safeguarding incidents, and other quality monitoring tools to identify areas of risk or gaps in practice, and develop and deliver workshops or refresher sessions to address practice gaps and embed safe, compliant, and person-centred care practices. Promote inclusive practice, tackle discrimination, and support a positive community and workplace relations.
- Cascading Findings: Cascade findings to the senior leadership team, field staff, carers and support workers, ensuring learning is implemented across all levels of the organisation.
- Complaints Oversight and Learning: Lead the complaints process, ensuring investigations are thorough, timely, and fair. Analyse trends, produce reports, and ensure learning from complaints is shared throughout the organisation. Advise senior managers on organisational improvements resulting from complaints and feedback.
- Multi-Agency and Organisational Collaboration: Represent Nwando Care in local and regional groups, sharing insights and ensuring best practice. Collaborate across teams, departments, and agencies to promote a consistent and high standard of care.
Qualifications
NVQ Level 4 in Health and Social Care (or actively working towards it) and a deep understanding of CQC regulations, safeguarding, and compliance framework. Experience in auditing, policy development, and compliance. Passion for expanding a premium, private-led care business.
Quality Assurance Officer in London employer: Nwando Care Ltd
Contact Detail:
Nwando Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the health and social care sector, especially those who understand CQC regulations. Attend industry events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your experience in auditing and compliance. Bring it along to interviews to demonstrate your knowledge and commitment to quality care.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around safeguarding and the Mental Capacity Act. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in quality care. Your next opportunity could be just a click away!
We think you need these skills to ace Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CQC regulations and compliance. We want to see how your background aligns with the role of Quality Assurance Officer, so don’t hold back on showcasing your relevant skills!
Showcase Your Passion: Let us know why you’re excited about working in a premium, private-led care business. Share your passion for quality care and how you can contribute to our mission. A little enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see what you bring to the table.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nwando Care Ltd
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations before the interview. Be prepared to discuss how you've applied these in past roles, and think of specific examples where you've ensured compliance or improved quality standards.
✨Showcase Your Auditing Skills
Since auditing is a key part of this role, come ready with examples of audits you've conducted. Highlight any improvements that resulted from your findings and how you communicated these to your team or management.
✨Demonstrate Leadership Qualities
This position requires a strong leader who promotes accountability and continuous learning. Think of instances where you've led a team or project, and be ready to share how you fostered a culture of person-centred care and inclusivity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Prepare by thinking through potential challenges related to safeguarding or compliance, and how you would address them effectively.
