At a Glance
- Tasks: Provide top-notch technical support for cutting-edge security systems and troubleshoot issues.
- Company: Join NW Security Group, a leader in intelligent video surveillance and access control.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym membership, and private health insurance.
- Other info: Ongoing training and personalised development plans to boost your career.
- Why this job: Dive into next-gen security tech and grow your IT skills in a dynamic environment.
- Qualifications: 3+ years in IT, strong networking skills, and a passion for technology.
The predicted salary is between 32500 - 32500 € per year.
IT Support Engineer (Security Systems) Wirral, Merseyside
The Company
As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK. Due to further expansion, we are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00.
The Benefits
- Salary of £32,500 per annum, DOE
- Annual performance-based salary review
- 25 days’ holiday plus Bank Holidays
- Ongoing training and skill development
- Workplace pension
- Company sick pay (after 3 months probationary period)
- Private Health Insurance after one year of service
- Free membership with the gym next door to the company
This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company. You’ll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one. What’s more, you’ll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.
The Role
As an IT Support Engineer, you’ll provide technical assistance and high-quality service to customers using our high-end security systems. Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault-find and resolve problems. You’ll be involved in product testing, customer onboarding and completing customer system health checks.
About You
To be considered as an IT Support Engineer, you will need:
- A minimum of three years’ professional experience in an IT role
- Experience working with SSL certification on Windows systems
- A good understanding of computer networking and server management
- Some PowerShell skills
- Strong IT skills and a keen interest in technology
- Good organisational and prioritisation skills
- Excellent written and verbal English language skills
- A team-focused mentality and can-do attitude
- An IT degree, or, at a minimum, an HND qualification in IT
Other organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.
Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you want to become an IT Support Engineer, please apply via the button shown.
Technical Support Engineer - Security Systems employer: NW Security
NW Security Group Limited is an exceptional employer, offering a dynamic work environment in Wirral, Merseyside, where innovation meets opportunity. With a strong focus on employee development, you will benefit from ongoing training, a personalised growth plan, and a competitive salary package, all while working with cutting-edge security technologies. Join a supportive team that values diversity and fosters a culture of collaboration, ensuring your career in IT support flourishes.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Security Systems
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or webinars related to security systems. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially those related to networking and troubleshooting. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as an IT Support Engineer. Practice explaining your thought process when troubleshooting issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer - Security Systems
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with networking, SSL certification, and any relevant troubleshooting skills. We want to see how your background fits with our cutting-edge security systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your skills align with our needs. Don’t forget to mention your interest in ongoing training and development – we love that!
Show Off Your Communication Skills:Since you'll be liaising with customers, it's crucial to demonstrate your excellent written and verbal English skills. Keep your application clear and concise, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at NW Security Group!
How to prepare for a job interview at NW Security
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, SSL certification, and PowerShell. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting skills during the interview. Think of a few scenarios where you had to diagnose and fix a problem under pressure. This will show them you can handle the demands of the role.
✨Communicate Clearly
Since you'll be liaising with customers, practice explaining complex technical concepts in simple terms. Good communication is key, so be ready to showcase your written and verbal English skills throughout the interview.
✨Emphasise Your Team Spirit
Highlight your ability to work well in a team and your can-do attitude. Share examples of how you've collaborated with colleagues to achieve a common goal, as this aligns with their focus on a team-oriented environment.
