At a Glance
- Tasks: Provide top-notch technical support for cutting-edge security systems and troubleshoot issues.
- Company: Join NW Security Group, a leader in connected security technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym membership, and private health insurance.
- Other info: Ongoing training and personalised development plans for your career growth.
- Why this job: Dive into next-gen tech and grow your skills in a dynamic environment.
- Qualifications: 3 years IT experience, networking knowledge, and a passion for technology.
The predicted salary is between 32500 - 32500 £ per year.
Wirral, Merseyside
The Company
As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.
Due to further expansion, we are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00.
The Benefits
- Salary of £32,500 per annum, DOE
- Annual performance-based salary review
- 25 days' holiday plus Bank Holidays
- Ongoing training and skill development
- Workplace pension
- Company sick pay (after 3 month probationary period)
- Private Health Insurance after one year of service
- Free membership with the gym next door to the company
This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.
You will have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one. What's more, you will receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.
The Role
As an IT Support Engineer, you will provide technical assistance and high-quality service to customers using our high-end security systems. Following introductory training, you will liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault-find and resolve problems. Occasionally, on-site work may be required.
You will be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you will configure, maintain, optimise and update customers' security systems, maximising uptime and maintaining continuity of service.
About You
To be considered as an IT Support Engineer, you will need:
- A minimum of three years' professional experience in an IT role
- Experience working with SSL certification on Windows systems
- A good understanding of computer networking and server management
- Some PowerShell skills
- Strong IT skills and a keen interest in technology
- Good organisational and prioritisation skills
- Excellent written and verbal English language skills
- A team-focused mentality and can-do attitude
- An IT degree, or, at a minimum, an HND qualification in IT
Other organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.
Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
IT Support Engineer (Security Systems) employer: NW Security
NW Security Group Limited is an excellent employer that values its employees by providing comprehensive training and a supportive work culture focused on professional growth. Located in the Wirral area, the company offers a competitive salary of £32,500 per year, along with opportunities for career advancement in the rapidly evolving field of IT support for security systems. Employees enjoy a balanced work-life schedule from 8:30 to 17:00, fostering a collaborative environment where innovation and teamwork thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Security Systems)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NW Security values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NW Security might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NW Security!
✨Direct Apply to NW Security
Let's not forget to apply directly through the NW Security website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (Security Systems)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NW Security.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NW Security. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NW Security
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
