Area Service Managers - Omagh branch
Area Service Managers - Omagh branch

Area Service Managers - Omagh branch

Omagh Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and manage home care services, ensuring quality support for Service Users.
  • Company: Join NW Care, a trusted healthcare provider with over 50 years of experience.
  • Benefits: Enjoy excellent pay, mileage reimbursement, paid training, and career progression opportunities.
  • Why this job: Make a real impact in people's lives while working in a supportive and flexible environment.
  • Qualifications: Must have QCF Level 2 in Health and Social Care and experience in a care setting.
  • Other info: Participate in an on-call rota and enjoy mentoring arrangements.

The predicted salary is between 36000 - 60000 Β£ per year.

Job description

We are delighted to announce that due to expansion of service, we are now recruiting Area Service Managers for our Omagh branch, Lissan House, 41A Dublin Road, Omagh BT78 1HE

We offer:

  • Excellent hourly rate
  • Mileage paid
  • Annual leave on a pro rata basis
  • NISCC – Post registration training learning
  • On-line learning
  • Training academies throughout Northern Ireland
  • Practical paid training
  • CPD approved certificate for training
  • QCF Levels 2, 3 and 5 qualifications
  • Internal career progression
  • Mentoring arrangements
  • Uniforms supplied
  • Experienced care company with over 50 years in healthcare
  • Recommend a Friend incentive – any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)
  • JOB SUMMARY

  • To organise and supervise the delivery of home care support services to Service Users in their own homes
  • To work in a flexible and reliable manner in response to the needs of the service
  • To manage a team of Domiciliary Care Workers
  • To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
  • To ensure that a quality care service is delivered to all Service Users
  • To work within GDPR legislation
  • MAIN RESPONSIBILITIES

  • Accept, allocate and process referrals for new care packages
  • Accept and process changes and amendments to existing care packages
  • Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
  • Monitor and report changes in Service User condition to key worker
  • Organise and lead staff meetings
  • Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
  • Participate in the out of hours cover rota – excellent on-call rate paid
  • Undertake Service User assessment and risk assessment for Service Users
  • Maintain accurate and confidential records in accordance with company policy
  • Assist with the monitoring an evaluation of service provision
  • Assist Registered Manager in the recruitment of domiciliary care workers
  • Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
  • Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
  • Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
  • Assist the Registered Manager and Human Resources Manager in processes, when required
  • Provide care package to Service Users in an emergency situation
  • Participate in mandatory training as required
  • Ensure area PMMRs are within company benchmark
  • Ensure Services are managed in compliance with RQIA standards
  • Ensure an effective, safe and well led service delivery
  • Cover the on-call phone on a rota basis
  • Essential

    QUALIFICATIONS and TRAINING Good general education to include good numeracy and literacy skills

    Minimum of QCF Level 2 in Health and Social Care

    EXPERIENCE At least 18 months’ experience in a care setting

    Experience of coordinating rotas

    Experience of managing staff

    REGISTRATION NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered REQUIREMENT Enhanced AccessNI

    Right to work in UK

    SKILLS Excellent communication skills, written and oral

    Ability to respond to sudden changes in service delivery requirements

    High standard of accuracy

    Ability to problem solve and exercise judgement

    A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.

    Ability to work co-operatively and effectively as part of a team

    Ability to plan and prioritise workload in a highly organised way

    CIRCUMSTANCES Flexibility in working hours to respond to business needs

    Car driver with vehicle appropriately insured for business use

    Flexibility to work in other NWCare branches to meet business needs

    Participate in the out of hours on-call rota

    Desirable

    DESIRABLE CRITERIA These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted. ATTRIBUTES DESIRABLE METHOD OF ASSESSMENT EDUCATION

    QCF Level 3 in Health and Social Care or equivalent or above

    Shortlisting by application form

    Area Service Managers - Omagh branch employer: NW Care and Recruitment

    NW Care and Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training programmes and internal career progression opportunities. Located in Omagh, our team enjoys competitive pay, flexible working arrangements, and a strong emphasis on quality care, making it a rewarding environment for those passionate about making a difference in the healthcare sector.
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    Contact Detail:

    NW Care and Recruitment Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Area Service Managers - Omagh branch

    ✨Tip Number 1

    Familiarise yourself with the specific responsibilities of an Area Service Manager. Understanding the nuances of managing domiciliary care workers and ensuring compliance with regulations will help you stand out during interviews.

    ✨Tip Number 2

    Network with professionals in the healthcare sector, especially those who work in domiciliary care. Engaging with current employees or attending relevant events can provide insights into the company culture and expectations.

    ✨Tip Number 3

    Prepare to discuss your experience in coordinating rotas and managing staff effectively. Be ready to share specific examples that demonstrate your problem-solving skills and ability to adapt to changing circumstances.

    ✨Tip Number 4

    Showcase your commitment to continuous professional development. Mention any relevant training or certifications you have completed, as well as your willingness to participate in further training offered by NWCare.

    We think you need these skills to ace Area Service Managers - Omagh branch

    Excellent Communication Skills
    Team Management
    Care Coordination
    Knowledge of Domiciliary Care Standards
    Risk Assessment
    Time Management
    Problem-Solving Skills
    Record Keeping
    Understanding of GDPR Legislation
    Experience with MS Office Suite
    Flexibility in Working Hours
    Ability to Work Under Pressure
    Training and Development Skills
    Customer Service Orientation

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience in care settings, particularly any roles where you've managed staff or coordinated rotas. Use specific examples that demonstrate your skills in communication and problem-solving.

    Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Area Service Manager position. Mention your understanding of the responsibilities outlined in the job description and how your background aligns with them. Be sure to include your commitment to delivering quality care services.

    Highlight Relevant Qualifications: Clearly list your qualifications, especially your QCF Level 2 in Health and Social Care. If you have any additional certifications or training related to care management, make sure to mention those as well.

    Showcase Your Experience: Detail your experience in coordinating care services and managing teams. Provide examples of how you've successfully handled changes in service delivery or resolved issues within a team, as these are key aspects of the role.

    How to prepare for a job interview at NW Care and Recruitment

    ✨Know the Job Description Inside Out

    Familiarise yourself with the job responsibilities and qualifications listed in the job description. Be prepared to discuss how your experience aligns with the specific duties of an Area Service Manager, such as managing domiciliary care workers and ensuring compliance with care standards.

    ✨Demonstrate Your Leadership Skills

    As a potential manager, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved service delivery. This will help illustrate your capability to lead a team of Domiciliary Care Workers effectively.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to adapt quickly or make critical decisions, especially in a care setting. This will demonstrate your readiness for the dynamic nature of the role.

    ✨Showcase Your Communication Skills

    Effective communication is key in this role. Be ready to discuss how you ensure clear communication with both staff and service users. You might want to share examples of how you've facilitated meetings or handled sensitive conversations, highlighting your ability to maintain dignity and respect.

    Area Service Managers - Omagh branch
    NW Care and Recruitment
    Location: Omagh
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