Night Shift Supervisor

The Night Shift Supervisor is responsible for overseeing and leading operations on the night shift. This includes both Ground-Floor and First-Floor operations after midnight. Areas of responsibility include Bulk, WID/WID_L, Fridges, NWL, HAZ/ANA, CDS, Despatch, Automation and manual picking/packing areas and replenishment. There will also be an element of Goods-In due to daily early morning deliveries.

Key Responsibilities

• Supervising daily activities to ensure smooth and efficient workflow.
• Driving performance to meet productivity and quality KPI’s.
• Ensuring full compliance with Standard Operating Procedures and Health and Safety regulations.
• Effectively utilising the Warehouse Management System to optimise operational efficiency.
• Identifying inefficiencies and suggesting improvements to increase throughput.
• Ensuring good practice is adopted and maintained to support the maintenance and improvement of standards, reducing product returns and customer complaints.
• Proficient in writing and reviewing work instructions, ensuring they are kept up to date with changes made.
• Maintaining a good working knowledge of KiSoft & IFS.
• Identifying and using system data to monitor performance, maximising the picking and replenishment processes for all areas, including despatch.
• Supporting cross-training of Team Leaders and operatives within the Night-Shift department and ensuring development of team members.
• Ensuring accurate inventory movements and order tracking through system utilisation.
• Demonstrating and fostering a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports.
• Leading and training Team Leaders in pursuit of operational targets and Company values.
• Encouraging and motivating staff to reduce turnover and maximise potential.
• Providing encouragement to Team Leaders, including communicating team goals and identifying areas for new/additional training within the management structure.
• Able and willing to challenge and confront operatives.
• Ensuring all admin duties are completed accurately and to specific deadlines.
• Responsible for query resolution relating to order and stock issues for the Night Shift.
• Ensuring investigations & disciplinaries are thoroughly completed and in a timely manner.
• Liaising with other departments (First-Floor, Ground-Floor, Stock Control, Replenishment, Customer Services, Transport, Goods-In) to ensure efficient service and availability is always provided.
• Conducting regular Team huddles with Team Leaders and operatives.
• Acting as a point of contact for all Night-Shift operational queries including the noon shift.
• Listening to team members' feedback and resolving any issues or conflicts through mediation or informal meetings.
• Promoting a safety-first culture and ensuring all staff are trained and equipped appropriately.
• Being aware of relevant risk assessments and Fire risk assessments.
• Reporting to the Outbound Manager any matters that adversely affect the protection of the company’s stocks or premises.
• Assisting when required with other functions within the warehouse operation, including supervising other departments as and when requested.
• Performing any other reasonable duties as the role and business dictates.
• Supporting the Outbound Manager and Assistant Outbound Manager.

Personal Attributes

• Minimum 3 years’ experience working in an operational logistics environment.
• Self-motivated and results focused/driven.
• Able to work under pressure and to tight deadlines.
• Able to work both on their own and in a team.
• PC literate.
• Excellent communication and relationship building skills.
• Strong oral and written skills.
• Proficient knowledge of Health and Safety.
• Mature, credible individual who can communicate at all levels within the organisation and gain respect from their staff.
• Proven employee training track record.
• GCSE A – C or NVQ Level 2 or equivalent.

Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests. NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job. Due to the large number of applications we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion. By continuing with your application for employment you are confirming you agree with our Privacy Notice.