At a Glance
- Tasks: Conduct assessments for Customer Service Apprentices and support their learning journey.
- Company: Join a leading training organisation dedicated to developing future talent.
- Benefits: Enjoy holiday entitlement, mileage reimbursement, pension contributions, and more!
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in apprentices' careers while enjoying flexible travel across London.
- Qualifications: Must have a recognised Assessor award and solid experience in Customer Service.
The predicted salary is between 31500 - 38500 £ per year.
In line with changes to Apprenticeship delivery; we have an opportunityavailable for an End Point Assessor, who willwork with Apprentices to carry out End Point Assessments, prior to completion of their Customer Service Apprenticeshipqualification.
The client is happy to consider qualified Assessors looking to progress into an EPA role.
Candidates must be flexible with travel across London.
As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face-to-face and electronically, with Apprentices completing Customer Service qualifications.
These EPA activities include
- T o carry out End Point Assessment, scheduling of EPAactivities, marking, grading and regular planningmeetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
BENEFITS
- Holiday entitlement
- Mileage
- Pension
• And much more!
QUALIFICATIONS & EXPERIENCE
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold solid occupational experience in Customer Service.
- Must hold own NVQ Level 2 in Customer Service (or above).
- Have an excellent understanding of Apprenticeship Standards, and are up to date with the Apprenticeship Levy.
- Full, clean driving licence and own vehicle.
The role of an Apprenticeship End-Point Assessor is to provide independent, fair, reliable, and consistent assessment services to Training Qualifications UK customers working with Apprenticeship Standards.
End-Point Assessors are required to use assessment experience with robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities, …
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Customer Service End Point Assessor in London employer: NVQ Assessor
As a leading provider of vocational training in Nottingham, we pride ourselves on fostering a supportive and dynamic work environment where our Housing & Property Apprenticeship Trainer/Assessor can thrive. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for career progression, ensuring that you can make a meaningful impact while enjoying a collaborative culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service End Point Assessor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NVQ Assessor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NVQ Assessor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service End Point Assessor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NVQ Assessor:Your cover letter is your chance to shine! Tell us why you want to work at NVQ Assessor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NVQ Assessor!
How to prepare for a job interview at NVQ Assessor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
