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- Tasks: Assess and support Apprentices in completing their Customer Service qualifications.
- Company: Dynamic organisation focused on empowering the next generation of customer service professionals.
- Benefits: Enjoy holiday entitlement, mileage reimbursement, pension contributions, and more!
- Other info: Flexible travel across London and opportunities for professional growth.
- Why this job: Make a real difference in Apprentices' careers while developing your own skills.
- Qualifications: Must have a recognised Assessor award and solid experience in Customer Service.
In line with changes to Apprenticeship delivery, we have an opportunity available for an End Point Assessor, who will work with Apprentices to carry out End Point Assessments, prior to completion of their Customer Service Apprenticeship qualification.
The client is happy to consider qualified Assessors looking to progress into an EPA role.
Candidates must be flexible with travel across London.
As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face-to-face and electronically, with Apprentices completing Customer Service qualifications. These EPA activities include:
- Carry out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
BENEFITS
- Holiday entitlement
- Mileage
- Pension
- And much more!
QUALIFICATIONS & EXPERIENCE
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold solid occupational experience in Customer Service.
- Must hold own NVQ Level 2 in Customer Service (or above).
- Have an excellent understanding of Apprenticeship Standards, and are up to date with the Apprenticeship Levy.
- Full, clean driving licence and own vehicle.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Service End Point Assessor employer: NVQ Assessor
Contact Detail:
NVQ Assessor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service End Point Assessor
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. Let them know you're on the hunt for an End Point Assessor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Apprenticeship Standards and be ready to discuss your experience in Customer Service. We want to see you shine, so practice common interview questions and think about how your skills align with the role.
✨Tip Number 3
Show off your flexibility! Since travel across London is part of the gig, make sure to highlight your willingness to get around. Mention any previous roles where you had to adapt to different locations or schedules.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service End Point Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End Point Assessor role. Highlight your relevant experience in customer service and any assessor qualifications you hold. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our needs. Don’t forget to mention your flexibility with travel across London, as that’s a key part of the job.
Showcase Your Knowledge: We love candidates who are up-to-date with Apprenticeship Standards. In your application, mention any recent training or CPD activities you’ve participated in. This shows us you’re committed to staying current in your field!
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your application and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at NVQ Assessor
✨Know Your Stuff
Make sure you brush up on the latest Apprenticeship Standards and the specifics of the Customer Service qualifications. Being able to discuss these confidently will show that you're not just qualified, but also genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in customer service and assessment. Think about situations where you've had to mark or grade work, and be ready to discuss how you handled those responsibilities.
✨Flexibility is Key
Since the role requires travel across London, be prepared to discuss your availability and willingness to travel. Mention any previous experiences where you’ve had to adapt to changing schedules or locations.
✨Engage with Questions
Have a few thoughtful questions ready for the interviewer. This could be about their approach to End Point Assessments or how they support their Assessors. It shows that you’re engaged and serious about the position.