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- Tasks: Onboard new clients and manage 20-30 customer accounts to ensure satisfaction.
- Company: NVOY Technologies empowers businesses with innovative IT solutions in a flexible, hybrid work culture.
- Benefits: Enjoy pension contributions, private healthcare, and flexible working options.
- Why this job: Join a dynamic team, make an impact, and grow your career in tech.
- Qualifications: Degree in business or related field; 3+ years in Customer Success or B2B Sales required.
- Other info: Hybrid role based in London with travel reimbursement for work-related expenses.
The predicted salary is between 32000 - 48000 £ per year.
NVOY Technologies is a forward-thinking IT Managed Services Provider (MSP) delivering agile and scalable technology solutions to fast-growing businesses. Our mission is to empower customers with best-in-class IT services, ensuring a seamless, secure, and innovative digital workspace.
We specialise in supporting dynamic companies with 25-200+ employees, helping them scale by managing IT support and infrastructure while enhancing security and operational efficiency. Headquartered in Farringdon London, our team embraces flexible and hybrid working as a core part of our culture and client offering.
We are seeking a driven and customer-focused Customer Success Manager (CSM) to join our growing team. You’ll play a vital role in onboarding new customers, nurturing long-term relationships, and helping our clients scale successfully with the right technology solutions. This is a diverse and rewarding role that sits at the heart of our service delivery, collaborating closely with both technical and sales teams to drive value and satisfaction across your portfolio.
Key responsibilities include:
- Own the onboarding experience for new clients, working closely with sales and technical teams to ensure a smooth handover and successful go-live.
- Manage a portfolio of 20 to 30 customer accounts, developing trusted relationships with key stakeholders and decision-makers.
- Identify business goals and technology gaps across accounts, proactively recommending value-add and solutions upsells to support client growth.
- Expand stakeholder engagement across accounts using CRM, customer satisfaction tools and data insights.
- Collaborate with internal teams to understand customer needs, challenges, and service improvement opportunities.
- Deliver on growth targets by identifying upsell/cross-sell opportunities and contributing to revenue generation.
- Participate in customer engagement activities such as workshops, events, and networking sessions.
What We’re Looking For
The ideal candidate will have the right competencies and characteristics with a high-level of experience, capability, and knowledge. This is a customer-facing role that will be both challenging and rewarding.
Experience, Qualifications & Knowledge:
- Degree in business, marketing, or a related field (or equivalent experience).
- 3+ years’ experience in Customer Success, Account Management, or B2B Sales, ideally within IT services or SaaS.
- Strong understanding of the tech ecosystem, cloud platforms, or managed services (MSP) landscape.
- Proven track record of achieving revenue or retention targets.
- Comfortable using cloud tools (e.g., CRM, Microsoft 365, VoIP platforms).
- Experience in hybrid/remote work environments.
- Confident working with senior stakeholders and C-level contacts.
- Technically curious, able to understand IT services and explain them to customers.
Competencies & Characteristics:
- Excellent communication, persuasion, and negotiation skills.
- Strategic thinker with a long-term mindset.
- Collaborative team player who thrives in a dynamic environment.
- Natural relationship and rapport builder.
- Driven, ambitious, and results focused.
- Resilient and adaptable under pressure.
- Strong emotional intelligence, able to listen, empathise, and problem-solve effectively.
Location & Travel:
Hybrid working between home and our head office in Farringdon, London. Travel costs and expenses outside of normal working requirements will be reimbursed.
Customer Success Manager employer: NVOY Technologies
Contact Detail:
NVOY Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with NVOY Technologies and their services. Understanding their IT solutions and how they empower businesses will help you articulate how you can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in customer relationship management and upselling. Highlighting these achievements will showcase your ability to meet the role's requirements effectively.
✨Tip Number 4
Stay updated on the latest trends in the tech ecosystem, especially around cloud platforms and managed services. This knowledge will not only impress during interviews but also show your commitment to continuous learning in the field.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or B2B Sales. Emphasise your achievements in meeting revenue or retention targets, and showcase your understanding of the tech ecosystem.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your ability to build relationships with stakeholders. Mention specific examples of how you've helped clients achieve their goals and how you can bring value to NVOY Technologies.
Showcase Relevant Skills: In your application, highlight skills such as excellent communication, negotiation, and strategic thinking. Provide examples of how you've used these skills in previous roles, especially in dynamic environments.
Research NVOY Technologies: Familiarise yourself with NVOY Technologies' mission, values, and services. Understanding their approach to IT Managed Services will help you align your application with their goals and demonstrate your genuine interest in the role.
How to prepare for a job interview at NVOY Technologies
✨Understand the Company and Its Mission
Before your interview, take some time to research NVOY Technologies. Understand their mission of empowering customers with IT services and how they support businesses. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or Account Management. Highlight specific examples where you've successfully onboarded clients, nurtured relationships, and identified upsell opportunities. Use metrics to quantify your achievements, as this will impress the interviewers.
✨Demonstrate Technical Curiosity
Since the role involves understanding IT services and cloud platforms, be ready to discuss your technical knowledge. Share examples of how you've used technology to solve customer problems or improve service delivery. This will show that you're not only customer-focused but also technically savvy.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Customer Success Manager role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
