Community Liaisons

Join a team that boasts an impressive track record of excellence in delivering top-tier home health, hospice, wellness, and public health services to our valued patients and community. Our non-profit organization is a continued recipient of five-star patient experience ratings with the Centers for Medicare and Medicaid Services, the highest achievement possible. We are proud to be ranked as a Top 100 Women-Led Business in Massachusetts by Boston Globe Magazine and The Women’s Edge. Today, NVNA and Hospice is a vibrant agency serving 27 communities and providing 120,000 patient visits per year with a staff of 331—including 123 nurses—and a reputation for excellent care, efficiency, flexibility, and innovative thinking. We continue to uphold our values of community, high-quality services in a safe environment of care, integrity, professional development, respect and caring, excellent customer service, and employee well-being. We are neighbors helping neighbors.

We are looking for a Community Liaison to work Full Time 40 hours weekly. In this position, you will be responsible for new referrals to the Agency. Serve as the primary liaison to prospective patients and designated health care providers as well as insurance case management professionals and community groups to ensure safe and appropriate care for all new patients.

Duties And Responsibilities

• Establishes and develops relationships with staff, physicians, referral sources, patients and family members to facilitate the referral/admission process and acts as liaison between all entities.
• Explains the types of care and services the Agency offers to patients and their families.
• Recruits referrals and coordinates with intake Staff in assisting to coordinate admissions with the Agency’s daily workload.
• Assesses incoming patients' physical, social and psychosocial needs to ensure they meet the agency’s admission criteria.
• Consults with referral sources on complex patient discharges and coordinates patient’s care with agency.
• Obtains financial information, as necessary, from patient, family and patient chart.
• Establishes open lines of communication with referral sources to promote good community relations.
• Works to provide service to existing accounts and strives to increase referral numbers.
• Responds to questions, complaints and inquiries from patients, families, referral sources and community providers as appropriate.
• Participates in appropriate professional, community organizations and outreach activities.
• Reviews weekly NVNA Admission Reports, records and maintains ongoing statistics, i.e., tracking referral sources, admissions and insurers and submits reports as requested/required.

Experience/Education

• Bachelor's degree preferred
• 2+ years of Administrative experience
• Healthcare, Intake or sales experience preferred

What’s in it for you?

• Medical, Dental and Vision Benefits
• Company paid Life Insurance and Long-Term Disability
• Generous Paid Time Off Package
• 401(k) match program
• Tuition Reimbursement and Scholarship Program
• Mileage Reimbursement (in field positions only)

VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested. NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favourably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.