At a Glance
- Tasks: Lead strategic operations and drive service excellence in a growing cleaning company.
- Company: Join Nviro, a people-first organisation focused on high-quality cleaning services.
- Benefits: Competitive salary, flexible working, 28 days holiday, and employee assistance programme.
- Other info: Be part of a dynamic team with opportunities for professional growth.
- Why this job: Make a meaningful impact on communities while shaping operational excellence.
- Qualifications: Proven leadership experience in contract cleaning or service-led environments.
The predicted salary is between 95000 - 115000 £ per year.
Are you an experienced operational leader with a passion for service excellence, people leadership and driving business growth? We’re looking for a strategic Operations Director to lead the design and performance of our service function. This is not a day-to-day operational role. Instead, you will set the direction, structure and performance framework that enables our teams to consistently deliver excellent service across our portfolio.
The Job:
- Location: Hampshire / South East (with travel across the South East of England).
- Hours: 40 hours a week, Monday-Friday.
- Salary package: £95,000 to £115,000 p.a. plus £9,300 car allowance, 5% employer pension contribution and benefits.
At Nviro, we are proud to deliver high-quality cleaning services that create clean, hygienic and safe environments for our building users to thrive in. As we continue to grow, we are evolving our operational structure and have created a new Operations Director role to strengthen operational leadership, support scalable growth and drive high-performing service delivery across the business.
As a key member of our Senior Leadership Team, the Operations Director will provide strategic leadership across the service function, shaping the operational strategy, organisational structure and performance framework required to support sustainable business growth. The role will also lead the ongoing development and delivery of our Client Services Plan, ensuring operational excellence and consistently high standards across our business.
Your Key Responsibilities:
- Lead the development and delivery of our Client Services Plan, aligned to the company’s strategic objectives and business growth ambitions.
- Design and implement scalable operating models, organisational structures and performance frameworks that support operational excellence.
- Oversee service delivery performance through the leadership and development of senior operational teams.
- Hold accountability for operational profitability, contract performance, margin delivery and cost control.
- Ensure compliance with health and safety legislation, ISO standards, company policies and governance frameworks.
- Act as Executive Sponsor for key strategic client relationships, ensuring high levels of engagement and service delivery.
- Lead, coach and develop senior operational leaders, building capability and driving a high-performance culture.
- Support business growth through operational input into tenders, solution design and the mobilisation of new contracts.
What we’re looking for:
- Proven senior leadership experience within contract cleaning, facilities management or other service-led environments.
- A strong track record of managing large-scale, multi-site operations and leading high-performing operational teams.
- Excellent commercial and financial acumen.
- Demonstrated ability to lead strategic change and deliver operational excellence.
- Experience working within education or public sector environments would be advantageous.
Why should you work for Nviro?
- Be part of a people-first, values-driven organisation where colleagues and clients are at the heart of everything we do.
- Play a key role in shaping and developing a modern, scalable operational model within a growing business.
- Make a meaningful impact by supporting environments that positively contribute to education and local communities.
- As well as a competitive salary package, we are offering a suite of benefits which is continuously updated.
Our benefits for you include:
- 5% employer pension contribution.
- Flexible working.
- 28 days holiday (plus bank holidays).
- Employee assistance programme.
- Access to 24/7 GP service.
- Employee discount portal.
- Annual Get Together and awards.
Early application is encouraged as we regularly review applications throughout the advertising period and reserve the right to close the advert early. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
Operations Director (Contract Cleaning) in Portsmouth employer: Nviro
At Nviro, we pride ourselves on being a people-first, values-driven organisation that prioritises service excellence and employee development. As the Operations Director, you will have the opportunity to shape a modern operational model while enjoying a competitive salary package, flexible working arrangements, and a suite of benefits designed to support your well-being and professional growth. Join us in making a meaningful impact on local communities and educational environments across the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director (Contract Cleaning) in Portsmouth
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to former colleagues or mentors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Ace the Informational Interview
Set up informal chats with professionals in roles you’re interested in. This isn’t just about asking for a job; it’s about gathering insights and advice. Plus, if they like you, they might think of you when a position opens up!
✨Showcase Your Expertise
Create content that highlights your knowledge in operations and service excellence. Whether it’s writing articles, sharing insights on social media, or even starting a blog, showing your expertise can attract attention from potential employers.
✨Apply Through Our Website
When you find a role that excites you, apply directly through our website! It shows your genuine interest in the company and helps us keep track of your application. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Director (Contract Cleaning) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your leadership experience in contract cleaning or similar environments, and don’t forget to showcase your strategic thinking and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service excellence and how your background makes you the perfect fit for our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Leadership Style:In both your CV and cover letter, make sure to highlight your people leadership skills. We want to know how you’ve developed high-performing teams and driven business growth in your previous roles. Share examples that demonstrate your ability to lead and inspire others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Nviro
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations and service delivery models. Understand their Client Services Plan and think about how your experience aligns with their strategic objectives. This will help you speak confidently about how you can contribute to their operational excellence.
✨Showcase Your Leadership Style
As an Operations Director, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, particularly in contract cleaning or facilities management. Highlight your ability to coach and develop senior leaders, as this is key to driving a high-performance culture.
✨Demonstrate Commercial Acumen
Be ready to discuss your financial and commercial experience. Think of specific instances where you've managed profitability, contract performance, or cost control. This will show that you understand the business side of operations and can contribute to sustainable growth.
✨Prepare for Strategic Discussions
Expect questions about strategic change and operational excellence. Prepare to discuss how you've implemented scalable operating models and performance frameworks in previous roles. This will demonstrate your capability to shape and lead the operational strategy at Nviro.
