At a Glance
- Tasks: Lead strategic operations and drive service excellence across our growing business.
- Company: Join Nviro, a people-first organisation dedicated to creating safe environments.
- Benefits: Competitive salary, flexible working, generous holiday, and employee support programmes.
- Other info: Be part of a dynamic team with opportunities for professional growth.
- Why this job: Make a meaningful impact in communities while shaping operational success.
- Qualifications: Proven leadership experience in service-led environments and strong commercial acumen.
The predicted salary is between 95000 - 115000 £ per year.
Are you an experienced operational leader with a passion for service excellence, people leadership and driving business growth? We’re looking for a strategic Operations Director to lead the design and performance of our service function. This is not a day-to-day operational role. Instead, you will set the direction, structure and performance framework that enables our teams to consistently deliver excellent service across our portfolio.
Location: Hampshire / South East (with travel across the South East of England). Hours: 40 hours a week, Monday-Friday. Salary package: £95,000 to £115,000 p.a. plus £9,300 car allowance, 5% employer pension contribution and benefits.
At Nviro, we are proud to deliver high-quality cleaning services that create clean, hygienic and safe environments for our building users to thrive in. As we continue to grow, we are evolving our operational structure and have created a new Operations Director role to strengthen operational leadership, support scalable growth and drive high-performing service delivery across the business.
As a key member of our Senior Leadership Team, the Operations Director will provide strategic leadership across the service function, shaping the operational strategy, organisational structure and performance framework required to support sustainable business growth. The role will also lead the ongoing development and delivery of our Client Services Plan, ensuring operational excellence and consistently high standards across our business.
Your Key Responsibilities
- Lead the development and delivery of our Client Services Plan, aligned to the company’s strategic objectives and business growth ambitions.
- Design and implement scalable operating models, organisational structures and performance frameworks that support operational excellence.
- Oversee service delivery performance through the leadership and development of senior operational teams.
- Hold accountability for operational profitability, contract performance, margin delivery and cost control.
- Ensure compliance with health and safety legislation, ISO standards, company policies and governance frameworks.
- Act as Executive Sponsor for key strategic client relationships, ensuring high levels of engagement and service delivery.
- Lead, coach and develop senior operational leaders, building capability and driving a high-performance culture.
- Support business growth through operational input into tenders, solution design and the mobilisation of new contracts.
What we’re looking for
- Proven senior leadership experience within contract cleaning, facilities management or other service-led environments.
- A strong track record of managing large-scale, multi-site operations and leading high-performing operational teams.
- Excellent commercial and financial acumen.
- Demonstrated ability to lead strategic change and deliver operational excellence.
- Experience working within education or public sector environments would be advantageous.
Why should you work for Nviro?
- Be part of a people-first, values-driven organisation where colleagues and clients are at the heart of everything we do.
- Play a key role in shaping and developing a modern, scalable operational model within a growing business.
- Make a meaningful impact by supporting environments that positively contribute to education and local communities.
As well as a competitive salary package, we are offering a suite of benefits which is continuously updated. Our benefits for you include:
- 5% employer pension contribution.
- Flexible working.
- 28 days holiday (plus bank holidays).
- Employee assistance programme.
- Access to 24/7 GP service.
- Employee discount portal.
- Annual Get Together and awards.
Early application is encouraged as we regularly review applications throughout the advertising period and reserve the right to close the advert early. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
Operations Director employer: Nviro
At Nviro, we pride ourselves on being a people-first, values-driven organisation that places colleagues and clients at the heart of our operations. As an Operations Director in Hampshire, you will have the opportunity to shape a modern operational model while enjoying a competitive salary package, flexible working arrangements, and a suite of benefits designed to support your well-being and professional growth. Join us in making a meaningful impact on local communities and educational environments through our high-quality cleaning services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an Operations Director role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you articulate why you’re the perfect fit for leading their service function and driving business growth.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve led teams to success in previous roles, especially in service-led environments. Highlight your ability to drive operational excellence and manage large-scale operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Operations Director role!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership and service excellence. We want to see how your skills align with our mission at Nviro!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven business growth and improved service delivery in previous roles. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits our people-first culture, so don’t be afraid to show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Nviro
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their Client Services Plan and how it aligns with their strategic objectives. This will help you articulate how your experience in operational leadership can drive their service excellence.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading high-performing teams. Share specific examples of how you've developed senior operational leaders and fostered a high-performance culture. This is crucial for a role that requires strong people leadership.
✨Demonstrate Commercial Acumen
Prepare to talk about your experience with managing large-scale operations and ensuring profitability. Bring examples of how you've successfully controlled costs while maintaining service quality, as this will resonate well with their focus on operational profitability.
✨Engage with Strategic Thinking
Think about how you can contribute to shaping their operational strategy. Be prepared to discuss innovative ideas for scalable operating models and performance frameworks that could enhance their service delivery. This shows you're not just a doer but a strategic thinker.
