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For Companies At a Glance
- Tasks: Lead cleaning contracts, ensuring high standards and client satisfaction in West Sussex.
- Company: Join Nviro, a professional services provider focused on clean and safe environments.
- Benefits: Enjoy flexible working, 26 days holiday, and access to a 24/7 GP service.
- Why this job: Make a real impact by driving performance and building strong client relationships.
- Qualifications: Experience in service or account management, with strong communication and organisational skills.
- Other info: Dynamic team environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Do you have sound experience as a Service Manager or an Account Manager in the Contract Cleaning industry or hospitality, either for a single site or an area, and are looking for your next challenge? Are you self-motivated and organised, with excellent communication skills, experience working with KPIs and budgets and the ability to build outstanding relationships with customers and clients in a fast-paced environment?
The Job
- Hours: 40 hours a week, Monday-Friday
- Salary package: £42,500 p.a. plus commission
The contract: You will look after further education colleges in West Sussex and an office and data centre in Crawley and work with a team of Area Cleaning Managers and Site Manager.
As our Service Manager for our contracts in West Sussex, you will play a key role as we strive to be a supply partner of choice, seen as experts in providing excellent service delivery and trusted consultative advice. As the technical expert for the cleaning solution across your sites, you will be comfortable with reviewing site performance against contract requirements, addressing escalated issues, and coaching and developing Area Cleaning Managers and Site Managers, enabling them to lead their teams effectively and deliver consistently high standards.
Site visits and client meetings are a core part of the role, focusing on maintaining strong relationships, resolving operational issues and ensuring service quality meets contractual and legislative requirements. You will build excellent working relationships with customers and clients to ensure contract satisfaction and contract retention are maximised.
You will have full strategic ownership of your contracts, driving long-term performance, continuous improvement and contract retention. You will also monitor the financial performance of your contracts. This includes monitoring budgets, overseeing payroll and ensuring profit and loss targets are achieved.
You will ensure that your teams are supported, services are delivered to the highest standard, and client satisfaction is sustained. Success in this role will be measured through client satisfaction, KPI achievement, financial performance, team engagement and contract retention.
Why should you work for Nviro?
When you look at us as a company you will find that Nviro is not just your average cleaning company: We are proud to be a professional services provider of clean, hygienic and safe environments. We are a valued partner for universities, schools, colleges and local authorities. We put our people first and strongly believe that if we treat our colleagues the right way, they will proudly deliver a professional service to our customers.
As well as a competitive pay rate, we are offering a suite of benefits to all our colleagues which is continuously updated. Our benefits for you include:
- Flexible working
- 26 days holiday (plus bank holidays)
- Employee discount portal
- Employee assistance programme
- Access to 24/7 GP service and dental benefit
- Annual Get Together and awards
If this sounds like the sort of eNVIROnment you want to work in, apply now! Early application is encouraged as we regularly review applications throughout the advertising period & reserve the right to close the advert early. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
If the position of Service Manager is not quite right for you, don’t hesitate to get in touch about other positions we have within the business, e.g. Account Manager, Contract Manager, Deputy Service Manager, Area Cleaning Manager, or positions in our other Departments e.g. Sales or Business Development.
Service Manager in Haywards Heath employer: Nviro
Contact Detail:
Nviro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning or hospitality industry. You never know who might have a lead on that perfect Service Manager role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their goals. This will help you show them why you're the right fit for the team.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to build strong relationships with clients and teams. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Nviro!
We think you need these skills to ace Service Manager in Haywards Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in the Contract Cleaning industry or hospitality, and don’t forget to showcase your skills in managing KPIs and budgets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your self-motivation, organisational skills, and how you’ve built strong relationships with clients in the past.
Showcase Your Achievements: When filling out your application, be sure to include specific examples of your achievements. Whether it’s improving client satisfaction or hitting financial targets, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at Nviro
✨Know Your Stuff
Make sure you brush up on your knowledge of the contract cleaning industry and hospitality. Understand the key performance indicators (KPIs) and budget management, as these will likely come up in conversation. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully applied them.
✨Build Rapport
Since this role involves maintaining strong relationships with clients, practice how you can build rapport quickly. Think about how you can connect with the interviewers by finding common ground or shared interests. A friendly, approachable attitude can go a long way in making a positive impression.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving operational issues or coaching team members. Prepare some scenarios from your previous roles where you successfully navigated challenges. This will demonstrate your problem-solving skills and ability to lead effectively.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead teams and ensure high standards. Be ready to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Highlight any successes in improving team engagement or achieving client satisfaction to showcase your impact.