Service Manager in Haywards Heath

Do you have sound experience as a Service Manager or an Account Manager in the Contract Cleaning industry or hospitality, either for a single site or an area, and are looking for your next challenge?

Are you self-motivated and organised, with excellent communication skills, experience working with KPIs and budgets and the ability to build outstanding relationships with customers and clients in a fast-paced environment?

If so, you’ve got the skills to be considered for our position of Service Manager for our contracts in West Sussex:

The Job

Job title: Service Manager.

Hours: 40 hours a week, Monday-Friday

Salary package: £42,500 p.a. plus commission.

The contract: You will look after further education colleges in West Sussex and an office and data centre in Crawley and work with a team of Area Cleaning Managers and Site Manager.

As our Service Manager for our contracts in West Sussex, you will play a key role as we strive to be a supply partner of choice, seen as experts in providing excellent service delivery and trusted consultative advice. As the technical expert for the cleaning solution across your sites, you will be comfortable with reviewing site performance against contract requirements, addressing escalated issues, and coaching and developing Area Cleaning Managers and Site Managers, enabling them to lead their teams effectively and deliver consistently high standards.

Site visits and client meetings are a core part of the role, focusing on maintaining strong relationships, resolving operational issues and ensuring service quality meets contractual and legislative requirements. You will build excellent working relationships with customers and clients to ensure contract satisfaction and contract retention are maximised.

You will have full strategic ownership of your contracts, driving long-term performance, continuous improvement and contract retention. You will also monitor the financial performance of your contracts. This includes monitoring budgets, overseeing payroll and ensuring profit and loss targets are achieved.

You will ensure that your teams are supported, services are delivered to the highest standard, and client satisfaction is sustained. Success in this role will be measured through client satisfaction, KPI achievement, financial performance, team engagement and contract retention.

Why should you work for Nviro?

When you look at us as a company you will find that Nviro is not just your average cleaning company:

• We are proud to be a professional services provider of clean, hygienic and safe environments.
• We are a valued partner for universities, schools, colleges and local authorities.
• We put our people first and strongly believe that if we treat our colleagues the right way, they will proudly deliver a professional service to our customers.

As well as a competitive pay rate, we are offering a suite of benefits to all our colleagues which is continuously updated. Our benefits for you include:

• Flexible working.
• 26 days holiday (plus bank holidays).
• Employee discount portal.
• Employee assistance programme.
• Access to 24/7 GP service and dental benefit.
• Annual Get Together and awards.

If this sounds like the sort of eNVIROnment you want to work in, apply now!

Early application is encouraged as we regularly review applications throughout the advertising period & reserve the right to close the advert early.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

If the position of Service Manager is not quite right for you, don’t hesitate to get in touch about other positions we have within the business, e.g. Account Manager, Contract Manager, Deputy Service Manager, Area Cleaning Manager, or positions in our other Departments e.g. Sales or Business Development.