At a Glance
- Tasks: Lead customer success initiatives across AI, cloud, and enterprise software.
- Company: Join NVIDIA, a leader in AI and innovative technology.
- Benefits: Competitive salary, flexible work environment, and comprehensive benefits package.
- Other info: Dynamic role with 60% travel and excellent career growth opportunities.
- Why this job: Make a lasting impact in the AI industry while mentoring future leaders.
- Qualifications: 15+ years in sales with strong leadership and AI platform experience.
The predicted salary is between 72000 - 88000 £ per year.
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology—and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
Who makes sure NVIDIA software keeps delivering long after the deal closes? NVIDIA is building the world's leading AI company, one customer success at a time! We are bringing four EMEA motions under one leader: NVIDIA AI Enterprise and Run:ai, Customer Success, Physical AI, and vGPU.
What you'll be doing:
- Lead our EMEA go-to-market across NVIDIA AI Enterprise, Run:ai, Mission Control, Customer Success, Physical AI, vGPU, and related NVIDIA libraries and frameworks.
- Onboarding, licence usage, support escalations, and renewals handled as carefully as the first conversation, with pipeline quality and forecasting we can all trust.
- Guide executive reviews with EMEA and global stakeholders, covering pipeline, blockers, customer results, support readiness, renewal risk, and resourcing, connecting Physical AI and vGPU coverage which connects to our priority enterprise workloads and AI Factory reference architectures.
- Set the priorities across sales toolkits, playbooks, success metrics, enablement, and product feedback together.
- Bring Customer Success together with field sales, solution architects, support, product, engineering, OEMs, cloud providers, GSIs, and partners.
- Mentor our leaders and senior individual contributors across NVIDIA AI Enterprise and Run:ai, Customer Success, Physical AI, and vGPU.
What we need to see:
- Bachelor's or master's degree in Business, Computer Science, Engineering, or equivalent experience.
- 15+ overall years of sales experience in enterprise software, AI platform, cloud, customer success, alliances, GTM leadership, or technical sales, including 10+ years leading teams.
- Proven ability to lead multi-product software businesses with field, product, partner, support, and customer success dependencies.
- Deep understanding of enterprise AI software platform motions, cloud and on-prem infrastructure, software lifecycle, uptake metrics, renewal motions, and support operations.
- Strong grounding in tactile AI, virtualized GPU solutions, and virtual workstations, industrial workloads, infrastructure attach rates, and enterprise AI deployment patterns.
- Working awareness of open-model and agentic AI drivers where they build NVIDIA AI Enterprise, Run:ai, and AI Factory demand.
- Credibility with customers, partners, regional leadership, product leaders, and global stakeholders. Accountability here reaches across sales, product, support, and partners at once.
- Ability to turn platform strategy into simple field plays, measurable uptake, and commercial results.
Ways to stand out from the crowd:
- Entrepreneurial demeanor.
- A track record leading teams whose work shows up in software revenue and renewals.
- Familiarity with Omniverse, NIM, NeMo, CUDA-X, DGX, or AI Factory architectures, and standing across EMEA enterprise customers, partners, field, and product teams.
- Real passion for mentoring senior people and sharing what you learn as you go!
NVIDIA supports a flexible work environment where you are empowered to manage your work-life balance. 60% travel, some international, may be required. Widely considered to be one of the technology world's most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
Director Customer Success, NVIE, Physical AI & vGPU employer: Nvidia
NVIDIA is a leading innovator in the tech industry, renowned for its commitment to fostering a diverse and inclusive work environment where creativity thrives. As an AI Natives Sales Account Manager, you'll benefit from competitive salaries, comprehensive benefits, and unparalleled opportunities for professional growth while working at the forefront of AI technology in the UK. Join us to make a meaningful impact and be part of a team that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Director Customer Success, NVIE, Physical AI & vGPU
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nvidia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nvidia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director Customer Success, NVIE, Physical AI & vGPU
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nvidia:Your cover letter is your chance to shine! Tell us why you want to work at Nvidia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nvidia!
How to prepare for a job interview at Nvidia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
