Service Delivery Coordinator

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Summary of Position The Service Delivery Coordinator plays a pivotal role in the day-to-day execution of customer service and operational delivery. Based within our UK Customer Experience Team, you’ll act as the key link between our operational teams and external clients, you’ll be responsible for managing workflows, resolving service issues, and supporting high-quality delivery — while building strong, reliable relationships with both internal teams and customers. This is a role for someone who’s comfortable in the detail, confident speaking with clients, and driven to improve service outcomes. Pay and Benefits Pension Scheme Staff Purchase Schemes Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Key Responsibilities Take ownership of assigned key accounts, acting as the primary point of contact for all day-to-day service activities. Manage the end-to-end order process — from port of arrival, through portside services (PDIs, inspections, repairs, conversions), to final delivery — ensuring all activity flows through the NVD supply chain accurately and on time, in line with agreed service levels. Act as the centre point of communication, coordinating across Sales, Operations, Transport, and Finance teams to ensure seamless service delivery and alignment. Monitor customer activity and order progress, proactively identifying delays or issues and taking appropriate action to resolve or escalate. Maintain accurate and up-to-date information using CRM and ERP platforms, ensuring full visibility across all stakeholders. Send weekly service reports to clients, summarising performance, issues, and completed actions. Host weekly account meetings with key customers to review service delivery, plan upcoming activity, and address any concerns. Support the wider CX team with account updates, workflow optimisation, and service reporting. Continuously identify and act on opportunities to improve service delivery, communication flow, and process efficiency. Requirements Previous experience in customer service coordination, logistics, or service delivery roles Strong communication skills – confident liaising with both internal teams and external customers Able to work under pressure, juggle priorities, and keep calm during busy periods Comfortable with systems and technology – experience using CRM (e.g., Salesforce), ERP platforms, Excel A problem-solver with attention to detail and a passion for process improvement Self-motivated, reliable, and committed to providing exceptional service National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. #J-18808-Ljbffr