At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service needs and ensuring a top-notch experience.
- Company: Join a well-established automotive business opening a brand-new branch.
- Benefits: Enjoy a dynamic work environment with opportunities to shape customer experiences.
- Other info: Autonomy to influence the customer journey and excellent career growth potential.
- Why this job: Make a real impact by building strong customer relationships and bringing your creativity to the role.
- Qualifications: Experience as a Service Advisor or similar role, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Role
We are looking for an experienced
Vehicle Service Advisor to be the link between our customers and workshop team.
This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch.
You’ll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role.
Rather than being just another number in a large group, you’ll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up.
- What You’ll Be Doing
- Welcoming customers and discussing vehicle issues
- Booking vehicles into the workshop system
- Preparing service and repair estimates
- Communicating with technicians about work required
- Updating customers on progress and costs
- Ordering parts when needed
- Managing invoices, payments, and paperwork
- Supporting warranty claims and service plans
- Maintaining accurate customer records
- Delivering excellent customer service at all times
- What We’re Looking For
- Experience as a Service Advisor, Automotive Receptionist, or similar role
- Good understanding of vehicle servicing and repairs
- Strong customer service and communication skills
- Organised and able to handle multiple jobs
- Comfortable using workshop or DMS computer systems
- Full UK driving licence preferred
- Bonus Skills (Not Essential)
- Multi-brand vehicle experience
- Warranty administration knowledge
- Sales or upselling experience
- Knowledge of Garage Hive
If you feel like you could be the person we're looking for, apply today! We'd love to hear from you.
Service Advisor employer: Nuvo Hiring
Join a dynamic and ambitious market-leading group that prioritises people and innovation, offering you the chance to lead their marketing function in a supportive, owner-led environment. With a strong commitment to employee growth and a culture that empowers talented individuals, you'll have the opportunity to make a significant impact while driving the company's next stage of growth. This role not only allows for creative freedom but also provides genuine development opportunities as the business continues to expand.
