We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team.
This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You’ll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role.
Rather than being just another number in a large group, you’ll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up.
What You’ll Be Doing
- Welcoming customers and discussing vehicle issues
- Booking vehicles into the workshop system
- Preparing service and repair estimates
- Communicating with technicians about work required
- Updating customers on progress and costs
- Ordering parts when needed
- Managing invoices, payments, and paperwork
- Supporting warranty claims and service plans
- Maintaining accurate customer records
- Delivering excellent customer service at all times
What We’re Looking For
- Experience as a Service Advisor, Automotive Receptionist, or similar role
- Good understanding of vehicle servicing and repairs
- Strong customer service and communication skills
- Organised and able to handle multiple jobs
- Comfortable using workshop or DMS computer systems
- Full UK driving licence preferred
- Multi-brand vehicle experience
- Warranty administration knowledge
- Sales or upselling experience
- Knowledge of Garage Hive
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Service Advisor in Burton upon Trent employer: Nuvo Hiring
Join our vibrant team in Nottingham, where we prioritise work-life balance with a unique 4-day working week while offering a full-time salary. Our supportive and friendly work culture fosters personal and professional growth, ensuring that every employee feels valued and has access to ongoing training and development opportunities. This is an ideal environment for those who thrive on delivering exceptional customer service and are eager to make a meaningful impact in their role.
