Human Resources - HR Advisor, International - Based in London

Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future.

Overview of the Team

Nuveen International comprises of 20 plus countries across Europe, Asia Pacific and Latin America. The HR advisory team consists of 3 HR Advisors supporting different client groups and working closely with the relevant HR Business Partners. Reporting to the HRBP, the HR advisors are at the centre of the wider HR function and therefore have day to day interaction with the HR centres of excellence. The HR advisors ensure the smooth day to day running of HR operations and provide generalist HR advice to employees and managers face to face or via the global case management tool AskHR. The HR advisors will also be expected to support/lead on some HR projects where required as well as work with the HR Business Partners on ER matters.

Key responsibilities will include:

• HR Support / Administrative duties
• Answering complex queries from employees (with the HR Shared Services team in India acting as the first point of contact) via the AskHR case management portal
• New joiner onboarding supporting the on-boarding of new employees during their first 90 days
• Working with managers on any probation extensions or probation failures following notification from the tier 1 India HR shared services team
• Maintaining accurate HR records in Workday and ensuring HR advisory files including employee files are GDPR compliant
• Answering queries from the HR inbox / Ask HR in a timely manner
• Working with the recruiting team in providing information relevant for the payroll as well ensuring information supplied by the HR advisory team is accurate
• Liaising with other departments on staff information
• Changes to Terms and Conditions administration, i.e. preparing letters when applicable, maintaining data on Workday
• Managing visa notifications, ensuring that visas due to expire are flagged and appropriate action taken
• Leaver administration, including exit interviews, maintaining data on the system
• Administration management around temps and contractors to ensure that relevant approvals are in place and systems are up-to-date
• Liaising regularly with Office Managers internationally ensuring local processes are operating efficiently
• Global Reporting e.g. Headcount Reports as well any ad hoc reporting and data analytics, preparation of board packs and ad hoc presentations
• Supporting the implementation of new policies and procedures
• Ongoing review of processes and practices to maximise opportunities and look for solutions to ensure operational efficiency, automation and elimination of manual repeatable tasks

Ad hoc

• Participating in projects where required
• Making amendments to HR advisory process where identified
• Supporting HR Business Partners on employee relations cases where required

Technical Skills & Qualifications Required:

• MS Office skills; including strong excel skills
• Strong academic background
• Excellent attention to detail
• Workday knowledge/experience preferable

Competencies and experience required:

• Ability to work in a team environment to tight and specific deadlines, but able to work independently
• Detail orientated and highly organised
• HR experience required preferably within the financial services sector
• Experience of providing HR operational or advisory support (providing support to international employees desirable but not essential)
• SMCR experience desirable but not essential
• Confidence and desire to take responsibility for deliverables
• Excellent communication and interpersonal skills
• Desire to learn, develop and add value
• Adaptability and commercial awareness
• Ability to use own initiative to identify problems and deliver solutions to meet deadlines

Educational Requirements:

• University (Degree) Preferred

This role requires no regulatory commitment to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.