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- Tasks: Provide exceptional customer service and assist guests with their enquiries at the hotel front desk.
- Company: Leading hospitality company in Greater London with a focus on guest satisfaction.
- Benefits: Competitive hourly rates and opportunities for growth in the hospitality industry.
- Why this job: Join a dynamic team and make a positive impact on guests' experiences.
- Qualifications: At least one year of work experience; open to candidates eager to learn.
- Other info: Entry-level role with potential for career advancement in a vibrant environment.
The predicted salary is between 13 - 16 £ per hour.
A leading hospitality company in Greater London is seeking a dedicated individual to attend to hotel guests' enquiries and provide exceptional customer service. You will be responsible for check-ins, handling complaints, and working closely with various departments to ensure customer satisfaction.
This entry-level role requires at least one year of work experience, and we are open to candidates willing to learn, even without prior hospitality experience. Competitive hourly rates are offered.
Guest Relations Specialist - Hotel Front Desk employer: NUVE HOLDINGS PTE. LTD.
Contact Detail:
NUVE HOLDINGS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Specialist - Hotel Front Desk
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle difficult situations or complaints, as this role is all about keeping guests happy!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being friendly, approachable, and a good communicator is key in hospitality, so let your personality shine through during the interview.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and applying directly helps us get to know you better right from the start!
We think you need these skills to ace Guest Relations Specialist - Hotel Front Desk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience, even if it’s not directly in hospitality. We value transferable skills, so if you've dealt with customers or handled complaints before, shout about it!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role comes across!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NUVE HOLDINGS PTE. LTD.
✨Know the Company
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations Specialist, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Even if you don’t have direct hospitality experience, think about relevant situations from other jobs or volunteer work.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for front desk roles, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role or the company culture. This shows that you’re engaged and serious about the position. You might ask about training opportunities or how different departments collaborate to enhance guest satisfaction.
