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For Companies At a Glance
- Tasks: Own the nursery experience from onboarding to retention, making every interaction smooth and impressive.
- Company: Join Nuuri, a pioneering B2B2C platform transforming nursery enrolment in the UK.
- Benefits: Competitive salary, EMI share options, and hybrid working in a vibrant Edinburgh office.
- Other info: Thriving startup culture with direct access to the Founder & CEO.
- Why this job: Be the first Customer Success Manager and make a real impact in the childcare sector.
- Qualifications: 2-4 years in customer success or account management; SaaS experience is a plus.
The predicted salary is between 35000 - 42000 £ per year.
We're building the Rightmove for nurseries. Nuuri is a B2B2C platform that helps parents find, connect with, and enrol in nurseries - digitally, efficiently, and without the usual chaos. We work with some of the UK's largest nursery groups centralising enquiries, tour bookings and waiting lists into a single workflow, reducing inbound admin while improving enquiry quality and conversion. We were recognised in the Startups100 2026 list by Sage and are shortlisted for Digital Startup of the Year 2026 by the UK Startup Awards - and we're just getting started.
The Role
We're looking for a hands‑on Customer Success Manager to own the nursery experience end‑to‑end. You'll be our first CS hire, reporting directly to the Founder & CEO, and the beating heart of everything that happens after a nursery joins Nuuri. From onboarding and activation to retention and relationships - this role is yours to run. You won't be following a script, you'll be writing one. If you're a natural people‑person who loves turning customers into fans and gets a buzz from genuinely making someone's day easier, we'd love to hear from you.
What You Will Be Doing
- Onboarding - take every new nursery and group from signed contract to fully live on Nuuri, making the experience smooth, fast and genuinely impressive from day one
- Relationship management - own the nursery relationship end‑to‑end, becoming their go‑to person at Nuuri and building the kind of trust that turns customers into long‑term partners
- Activation & engagement - make sure every nursery is getting value from the platform, spotting those who aren't and proactively jumping in before they disengage
- Retention & renewals - keep churn low and satisfaction high, identifying risks early and knowing exactly when and how to have the right conversation
- Feedback loop - be the voice of the nursery internally, feeding insights back to the product and marketing teams so we keep building the right things
- Reporting - track the metrics that matter, from NPS to activation rates, and report directly to the CEO on the health of our customer base
What We Are Looking For
- 2–4 years of customer success, account management or client‑facing experience - SaaS or tech startup background a big bonus
- A natural people‑person who can build genuine relationships over the phone, on a video call or in person - warmth and authenticity matter more than corporate polish
- Confident communicator who can simplify the complex - whether that's walking a nursery manager through the platform or communicating product requests to the team
- Highly organised and self‑sufficient - you manage your own patch, stay on top of a busy customer base and nothing slips through the net
- Comfortable with CRM and CS tools such as HubSpot, Intercom or similar - you keep your pipeline clean
- A problem‑solver at heart - you don't wait to be told, you spot the issue, find the fix and follow through. AI Hacks are a must for you.
- A passion for making a real difference in the childcare sector - experience working in or alongside early years, education, healthcare or similar care markets is a genuine bonus and something we really value
- Genuinely energised by startup life - you thrive in a fast‑moving environment, love a bit of ambiguity and get a real buzz from building something from scratch
What You Can Expect
- £35-42k salary, competitive for Edinburgh and reviewed as we grow
- Early‑stage EMI share options - get in early and share the success you build
- Hybrid working - minimum 3 days in our Edinburgh office (its a cool place to be)
- Full ownership of Customer Relationships as our first hire - you own the function from day one
- Direct access to the Founder & CEO - no layers, no politics, just real impact
Customer Success Manager | B2B2C Start-up (Edinburgh) employer: Nuuri
Contact Detail:
Nuuri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager | B2B2C Start-up (Edinburgh)
✨Tip Number 1
Get to know the company inside out before your interview. Dive into Nuuri's mission, values, and recent achievements. This way, you can show genuine enthusiasm and tailor your responses to align with what they care about.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your customer success abilities. Make sure to focus on how you turned challenges into opportunities, as this will resonate well with their need for a problem-solver.
✨Tip Number 3
Don’t just wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences at Nuuri and what they love about working there. This not only gives you insider info but also shows your proactive nature.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Nuuri team right from the start.
We think you need these skills to ace Customer Success Manager | B2B2C Start-up (Edinburgh)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the childcare sector! Share any relevant experiences or insights that highlight why you care about making a difference in this field. We love candidates who are genuinely excited about what we do.
Be Authentic: We’re looking for a natural people-person, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share stories that showcase your relationship-building skills. Remember, warmth and authenticity matter more than corporate polish!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Customer Success Manager role. Highlight your experience in customer success or account management, especially in SaaS or tech startups, as it’ll really catch our eye.
Keep It Clear and Concise: While we want to know all about you, clarity is key! Make your application easy to read by using bullet points and clear headings. This will help us quickly see how you fit into our team and the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Nuuri
✨Know Your Product Inside Out
Before the interview, make sure you understand Nuuri's platform and how it benefits nurseries. Familiarise yourself with the features and think about how you would explain them to a nursery manager. This will show your genuine interest and help you communicate effectively during the interview.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you turned a challenging customer into a fan, as this will highlight your people skills and problem-solving abilities.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and keep track of multiple clients. Share tools or methods you use to stay organised, especially if you're familiar with CRM systems like HubSpot or Intercom. This will reassure them that you can handle the busy nature of the role.
✨Embrace the Startup Spirit
Nuuri is a fast-moving startup, so convey your enthusiasm for working in such an environment. Share experiences where you've thrived in ambiguity or contributed to building something from scratch. This will show that you're not just looking for a job, but are genuinely excited about making a difference in the childcare sector.