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- Tasks: Manage customer orders and ensure top-notch service for animal feeding products.
- Company: Join Nutreco, a leader in sustainable animal nutrition and aquafeed.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction while contributing to a sustainable future.
- Qualifications: 1-2 years in customer service; great communication and teamwork skills.
- Other info: Part-time role with occasional travel within Ireland and the UK.
Join Our Purpose – Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionising aquaculture for a sustainable future. Trouw Nutrition specialises in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.
About the Role – Ensure Excellent Customer Service for Animal Feeding Products
- Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
- Liaise with internal teams including planning, production, and finance to resolve queries and prioritise orders.
- Track order progress and update customers as required.
- Support the customer service team in daily operations and ensure smooth workflow.
- Provide excellent customer service, maintaining a high level of responsiveness and professionalism.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with the Customer Manager and peers to ensure team objectives are met.
Qualifications and Experience:
- 1–2 years of experience in customer service, ideally within animal feeding or related industries.
- Relevant educational background or equivalent experience.
- Experience with ERP systems is preferred.
- Soft Skills: Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritise effectively and thrives in a friendly, approachable, and team-oriented environment.
Other Requirements:
- Availability for very occasional travel within Ireland and the UK.
- Work Model: On-site position, part-time (14 hours per week).
Why You Will Love Working with Us
- Full-time role in a supportive and dynamic environment.
- Opportunity to contribute to an international, dynamic environment.
- Competitive remuneration and benefits package.
- Opportunities for professional growth within Nutreco and the SHV family.
Next Steps: We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com.
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer: Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, colour, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
Nutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Its two global company brands (aqua feed) and (animal nutrition) have sales in over 90 countries. Our purpose 'Feeding the Future' captures a big challenge: feeding 9 billion people in 2050. Our responsibility is twofold: we need to make a significant contribution to meeting the rapid increase in worldwide demand for food; on the other hand, we need to find the right balance in order that we can realise growth while making also responsible choices for people and planet.
We believe in three core elements to future success: strategy execution, innovation, and competence of our people. Our values; capable, caring, collaborative, and innovative are supportive of those three core elements.
Customer Service Representative in Belfast employer: Nutreco
Contact Detail:
Nutreco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Service Representative role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Nutreco and their mission of 'Feeding the Future'. Show them you’re not just another candidate; you’re genuinely interested in their values and how you can contribute to their customer service excellence.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and professional. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nutreco team and contributing to their innovative solutions.
We think you need these skills to ace Customer Service Representative in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked in animal feeding or related industries. We want to see how you can contribute to our mission!
Show Off Your Soft Skills: In your application, don’t forget to showcase your soft skills like communication and teamwork. We’re looking for someone who’s proactive and friendly, so let your personality shine through in your writing!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Nutreco
✨Know the Company Inside Out
Before your interview, take some time to research Nutreco and its mission of 'Feeding the Future'. Understand their business lines, especially Trouw Nutrition and Skretting, and how they contribute to sustainable practices in animal nutrition. This knowledge will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service abilities. Think about times when you resolved a difficult situation or improved a process. Be ready to discuss how you can bring that proactive and responsive attitude to Nutreco's customer service team.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be prepared to talk about your experiences working in teams. Share examples of how you've successfully liaised with different departments or supported your colleagues. This will illustrate your ability to thrive in a friendly, team-oriented environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional growth, or how Nutreco measures success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
