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- Tasks: Provide top-notch support to veterinary and consumer customers via calls, emails, and social media.
- Company: Join a leading veterinary services company with a passion for animal care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: High school diploma and two years of customer service experience required.
- Other info: Dynamic team atmosphere with chances to learn and advance your career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Veterinary Customer Support Representative (10:30am – 7pm) is responsible for providing incoming call center support for consumer and veterinary customers.
Responsibilities
- Answer inbound calls and categorize each call.
- Respond to all inbound emails, chats, and social media on all platforms for the company.
- Promote the monthly specials, and the Clinic Staff program, on all inbound calls with clinics.
- Upsell and promote new products on all inbound calls.
- Escalate calls as necessary to the Customer Service Supervisor, Technical Services, CS Manager or Director of Customer Service.
- Process customer orders.
- Set up new accounts in SAP (obtain required license vet professional or consumer professional).
- Process premium requests in Imagic.
- Run weekly Order Status reports to ensure all orders placed are shipped and backorders are processed in a timely manner.
- Possess and retain knowledge of veterinary and consumer product lines.
- Maintain knowledge of current product information, pricing and special programs.
- Complete all assigned training within the specified timeframe.
- Monitor the company website and report any issues identified to Team Leader.
- Process returns authorizations, check requests for return product, customer complaints, adverse events and/or sending product replacements following company policies and procedures.
- Process and document information for the initiation of Suspected Adverse Events and Customer Complaints; understand all Standard Operating Procedures.
- Respond to \”After Hours\” messages by returning calls within the same day to answer questions or place orders.
- Process Nutramax store and Vet EZ store orders as assigned.
- Manage special program requests as assigned (IAADP, Guiding Eyes for the Blind, NEADS, Guide Dog Foundation/Vet Dog or the Vet Student Program).
- Complete all projects assigned by the specified date.
- Be willing to cross-train as needed to assist with department productivity.
- Communicate effectively with other departments and work well in a team environment.
- Regular attendance is required.
Qualifications
- Minimum Education: High school diploma or GED.
- Experience: Two years in a professional customer service call center environment; outbound call experience is a plus.
- Skills: Exceptional telephone and written/oral communication skills; strong attention to detail and organizational ability; ability to multi-task; strong interpersonal skills; teamwork.
- Technical: MS Office Suite proficiency.
- Other: Must possess and retain knowledge of veterinary and consumer product lines, current product information, pricing and special programs.
Education and Experience
- H.S. diploma or equivalent
Employment type
- Full-time
Job function
- Customer Service
Industries
- Manufacturing and Veterinary Services
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Veterinary Customer Support Representative (10:30am - 7pm) employer: Nutramax Laboratories
Contact Detail:
Nutramax Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Support Representative (10:30am - 7pm)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services, especially in the veterinary field. This will help you sound knowledgeable and confident during your interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will help you articulate your thoughts clearly and handle tricky questions with ease.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Veterinary Customer Support Representative (10:30am - 7pm)
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in the veterinary field. We want to see that you genuinely care about our furry friends.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any specific skills that match the job description. We appreciate when applicants take the time to connect their background to what we do!
Be Clear and Concise: Keep your writing straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love a well-organised application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nutramax Laboratories
✨Know Your Stuff
Make sure you brush up on veterinary products and services before the interview. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the role, but that you’re also knowledgeable about the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Think about scenarios where you've successfully handled difficult customers or upsold a product. This will help you articulate your experiences clearly during the interview.
✨Show Off Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've collaborated with others in previous jobs. Highlight any cross-training experiences or times when you’ve stepped in to help a colleague, as this demonstrates your willingness to contribute to the team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process for new hires or how the team handles high call volumes. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
