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- Tasks: Provide top-notch support to veterinary and consumer customers via calls, emails, and social media.
- Company: Join a leading veterinary services company with a passion for animal care.
- Benefits: Full-time role with competitive pay and opportunities for growth in a supportive environment.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: High school diploma and two years of customer service experience required.
- Other info: Dynamic team atmosphere with cross-training opportunities and a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Veterinary Customer Support Representative is responsible for providing incoming call center support for consumer and veterinary customers.
Responsibilities:
- Answer inbound calls and categorize each call.
- Respond to all inbound emails, chats, and social media on all platforms for the company.
- Promote the monthly specials, and the Clinic Staff program, on all inbound calls with clinics.
- Upsell and promote new products on all inbound calls.
- Escalate calls as necessary to the Customer Service Supervisor, Technical Services, CS Manager or Director of Customer Service.
- Process customer orders.
- Set up new accounts in SAP (obtain required license vet professional or consumer professional).
- Process premium requests in Imagic.
- Run weekly Order Status reports to ensure all orders placed are shipped and backorders are processed in a timely manner.
- Possess and retain knowledge of veterinary and consumer product lines.
- Maintain knowledge of current product information, pricing and special programs.
- Complete all assigned training within the specified timeframe.
- Monitor the company website and report any issues identified to Team Leader.
- Process returns authorizations, check requests for return product, customer complaints, adverse events and/or sending product replacements following company policies and procedures.
- Process and document information for the initiation of Suspected Adverse Events and Customer Complaints; understand all Standard Operating Procedures.
- Respond to "After Hours" messages by returning calls within the same day to answer questions or place orders.
- Process Nutramax store and Vet EZ store orders as assigned.
- Manage special program requests as assigned (IAADP, Guiding Eyes for the Blind, NEADS, Guide Dog Foundation/Vet Dog or the Vet Student Program).
- Complete all projects assigned by the specified date.
- Be willing to cross-train as needed to assist with department productivity.
- Communicate effectively with other departments and work well in a team environment.
- Regular attendance is required.
Qualifications:
- Minimum Education: High school diploma or GED.
- Experience: Two years in a professional customer service call center environment; outbound call experience is a plus.
- Skills: Exceptional telephone and written/oral communication skills; strong attention to detail and organizational ability; ability to multi-task; strong interpersonal skills; teamwork.
- Technical: MS Office Suite proficiency.
- Other: Must possess and retain knowledge of veterinary and consumer product lines, current product information, pricing and special programs.
Education and Experience:
- H.S. diploma or equivalent
Employment type: Full-time
Job function: Customer Service
Industries: Manufacturing and Veterinary Services
Veterinary Customer Support Representative (10:30am - 7pm) in London employer: Nutramax Laboratories
Contact Detail:
Nutramax Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Support Representative (10:30am - 7pm) in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services, especially in the veterinary field. This will help you sound knowledgeable and confident during your calls.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through email, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Be ready to share examples of how you've worked well with others in past roles. This is super important for a customer support role where collaboration is essential.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Let’s get you that job!
We think you need these skills to ace Veterinary Customer Support Representative (10:30am - 7pm) in London
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in the veterinary field. We want to see that you genuinely care about our furry friends.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any specific skills that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. Use bullet points where necessary to make it easy for us to read. We love a well-organised application that gets straight to the good stuff without fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nutramax Laboratories
✨Know Your Stuff
Make sure you brush up on veterinary products and services. Familiarise yourself with the company’s offerings, especially any monthly specials or promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a customer support role. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. It shows you can handle customer inquiries effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your telephone and written skills. You might even be asked to role-play a customer interaction. Practise clear and concise responses to common customer queries to impress the interviewer.
✨Be Ready to Multi-task
The job requires juggling multiple tasks, so be ready to discuss how you manage your time and priorities. Share examples from your past experiences where you successfully handled several responsibilities at once, demonstrating your organisational skills.
