At a Glance
- Tasks: Support operations by managing admin tasks and improving processes for efficiency.
- Company: Join Chase and Nutmeg, leaders in digital financial services and wealth management.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and innovation.
- Other info: Ideal for those looking to make an impact in a rapidly evolving industry.
- Why this job: Be part of a dynamic team that values your organisational skills and customer focus.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication are essential.
The predicted salary is between 36000 - 60000 € per year.
Chase is a leading provider of traditional and digital financial services worldwide. Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.
As an Operations Admin Specialist within our dynamic Operations team, you will be responsible for providing administrative support in line with set timeframes. You will be proactive in seeking opportunities to improve these processes to promote efficiencies and reduce risks to the business, while retaining a customer focus throughout. This role offers the opportunity to work in a fast-paced environment, where your excellent organizational skills, attention to detail, and innovative approach to process improvement will be highly valued.
Job Responsibilities- Completes daily on-boarding AML checks and associated processes
- Completes end-to-end change of bank details process
- Assists in deceased cases and associated processes
- Assists in JIRA tickets process, liaising with internal stakeholders and providing regular updates to customers
- Manages Admin inbox and other specialist work queues to ensure timely responses on all cases
- Applies special fees and promotional rates
- Completes end-to-end LISA withdrawal for house purchase process
- Assists in LISA failure cases ensuring regular chasers and escalation to Compliance team where required, reporting LISA penalty charges to HMRC
- Completes Right to be Forgotten and Subject access request processes
- Sends customer documentation and statements
- Adheres to all internal and industry policies and procedures so consistent and standard practice is achieved, minimising conduct risk
- Excellent organisational skills, with the ability to manage various workstreams and processes in line with different SLA’s
- Excellent written and verbal communication skills
- Highly numerate with good excel knowledge
- Resilience and flexibility in a demanding and fast paced environment
- Great attention to detail
- Innovative approach to process improvement
- A customer first mentality, with the ability to treat customers fairly and with care and respect in what can sometimes be challenging situations
- Previous experience of working in an operations or administration role
- Working knowledge of processes and procedures involved in the role
- Ability to demonstrate adherence to compliance guidelines and comply with all relevant regulatory requirements
Operations Admin Specialist in London employer: Nutmeg Saving and Investment Limited
Chase and Nutmeg offer a vibrant work environment where innovation meets tradition, making it an excellent employer for those seeking to thrive in the financial services sector. As an Operations Admin Specialist, you will benefit from a culture that values proactive problem-solving and customer focus, alongside opportunities for professional growth within a supportive team. Located in the heart of the UK’s financial hub, you will be part of a dynamic start-up atmosphere backed by a leading global institution, ensuring your contributions are impactful and recognised.
Contact Detail:
Nutmeg Saving and Investment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Admin Specialist in London
✨Tip Number 1
Familiarise yourself with the specific processes mentioned in the job description, such as AML checks and LISA withdrawals. Understanding these processes will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Operations Admin Specialist role.
✨Tip Number 3
Research the company’s values and recent initiatives, especially those related to customer service and process improvement. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with compliance guidelines and regulatory requirements. Having concrete examples ready will show that you understand the importance of adhering to these standards in the financial services industry.
We think you need these skills to ace Operations Admin Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations or administration roles. Emphasise your organisational skills, attention to detail, and any process improvement initiatives you've been involved in.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple workstreams and improved processes in previous positions.
Showcase Communication Skills:Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your points. Use concise language and professional tone throughout.
Highlight Customer Focus:Demonstrate your customer-first mentality by providing examples of how you've treated customers fairly and with respect in challenging situations. This will show that you align with the company's values.
How to prepare for a job interview at Nutmeg Saving and Investment Limited
✨Showcase Your Organisational Skills
As an Operations Admin Specialist, you'll need to manage various workstreams. Be prepared to discuss specific examples from your past experiences where you successfully organised multiple tasks or projects, highlighting your ability to meet deadlines and adhere to SLAs.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your meticulous nature helped prevent errors or improved processes. You might even want to bring along a sample of your work that showcases your thoroughness.
✨Prepare for Customer-Focused Scenarios
Since the role requires a customer-first mentality, think of challenging situations you've faced with customers. Prepare to share how you handled these scenarios while ensuring fairness and respect, as this will demonstrate your ability to maintain a positive customer experience.
✨Familiarise Yourself with Compliance Guidelines
Understanding compliance is key in this position. Brush up on relevant regulatory requirements and be ready to discuss how you've adhered to compliance guidelines in previous roles. This will show your commitment to maintaining high standards in operations.
