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- Tasks: Be the go-to person for customer queries and provide top-notch support.
- Company: Join Nutmeg, a leading digital wealth manager backed by J.P. Morgan.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact in customers' financial journeys while developing your skills.
- Qualifications: No specific experience needed, just a passion for finance and great communication skills.
- Other info: This role requires an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Services Specialist – Nutmeg, London
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Client:
Nutmeg Saving and Investment Limited
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
963620502d47
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We\’re on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.
As a Customer Services Specialist within Nutmeg, you will be the first point of contact for both existing and new customers. Your role will be to provide an outstanding customer experience, ensuring that all customer queries are addressed in a timely manner. You will also identify opportunities to help customers achieve their financial goals and refer them to the relevant point of contact within Nutmeg when necessary. This role offers the opportunity to work in a fast-paced and dynamic environment, where your passion for financial services and excellent communication skills will be highly valued.
Job Responsibilities
- Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
- Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
- Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
- Handles challenging conversations including potential complaints when necessary
Required qualifications, capabilities and skills
- Previous experience in supporting customers/clients
- Passion for Financial Services regardless of prior experience in this area
- Be an excellent communicator
- Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
- Be empathetic and a problem solver, have a passion for learning and self development
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Customer Services Specialist - Nutmeg employer: Nutmeg Saving and Investment Limited
Contact Detail:
Nutmeg Saving and Investment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist - Nutmeg
✨Tip Number 1
Familiarise yourself with Nutmeg's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling challenging conversations. Role-playing scenarios with friends or family can prepare you for potential complaints and help you develop a calm and empathetic approach.
✨Tip Number 3
Showcase your passion for financial services by staying updated on industry trends. Engaging with relevant content online or joining discussions in forums can provide you with insights that may impress during interviews.
✨Tip Number 4
Network with current or former employees of Nutmeg on platforms like LinkedIn. They can offer valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Services Specialist - Nutmeg
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Services Specialist position at Nutmeg. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any passion for financial services. Use specific examples that demonstrate your communication skills and ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with Nutmeg's mission to disrupt the financial services market and provide exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Nutmeg Saving and Investment Limited
✨Show Your Passion for Financial Services
Make sure to express your enthusiasm for the financial services industry during the interview. Share any relevant experiences or knowledge you have, even if they are not directly related to previous jobs. This will demonstrate your genuine interest in the role and the company.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Prepare for Challenging Conversations
Anticipate questions about handling difficult customer interactions or complaints. Think of specific instances where you successfully resolved a customer's issue, showcasing your problem-solving skills and empathy.
✨Research Nutmeg and Its Offerings
Familiarise yourself with Nutmeg's products and services before the interview. Understanding their mission and how they empower customers will allow you to tailor your responses and show that you're aligned with their values.
