At a Glance
- Tasks: Manage customer support and ensure timely delivery of aerospace shipments.
- Company: Eaton, a global leader in aerospace fuel systems, located in Titchfield.
- Benefits: Competitive pay, great benefits, and opportunities for personal growth.
- Other info: Exciting transformation with excellent career development opportunities.
- Why this job: Join a dynamic team and contribute to innovative aerospace projects.
- Qualifications: Experience in repairs and knowledge of certification requirements.
The predicted salary is between 30000 - 40000 € per year.
Currently located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems. Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state-of-the-art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary-wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types.
What you’ll do:
- Ensure timely on-time delivery of core shipment
- Return As Is shipments
- Booking house units to stock
- Issuing house units to achieve on-time delivery
- Ad-hoc queries from direct staff who have processing issues/labour queries
- Become the knowledge holder for complex shipments (esp. Military)
- Receipt and process new repairs to contract review
- Maintain accurate records through scanning
- Complete and update action plans (4ups) relating to departmental targets
- Contact & support customers where required to progress repair orders
- Ensure daily TAKT rates are met
- Attend weekly meeting to relay current information relating to targets to plan
- Ensure urgent repairs are prioritised suitability through inspection and despatch stages
- Support shipping in-line with output plans
- Drive Lean process improvements to reduce lead times
- Undertake administrative duties to support Aftermarket operations
- Troubleshoot/problem solve transactional errors/system errors
- Ability to work under pressure
Skills:
- Good experience in working in Repairs (Part 145)
- Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
- Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
- Good Excel working level
- Ability to understand contractual requirements
- Working knowledge of ERP systems (MFG-Pro) and especially repairs module
- Experienced user of customer portals
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- Great company benefits
- We make your aspirations matter – Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the through power management technologies
- We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Customer Support Administrator in Hampshire employer: Nutanix
Eaton's Aerospace business in Titchfield, Hampshire, is an exceptional employer, offering a competitive compensation and benefits package alongside a dynamic work culture that fosters collaboration and innovation. As we transition to our new Centre of Excellence at Daedalus, employees will have access to ongoing learning and development opportunities through Eaton University, ensuring personal and professional growth. Our commitment to employee wellbeing and safety, combined with the chance to work on challenging projects in a high-performance team, makes Eaton a rewarding place to build a career in aerospace manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Eaton through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Support Administrator roles and practice your answers. Make sure to highlight your experience with repairs and Lean Manufacturing techniques.
✨Tip Number 3
Show off your skills! Bring examples of how you've used Excel and ERP systems in past roles. Being able to demonstrate your knowledge will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Eaton team and being part of their exciting transformation.
We think you need these skills to ace Customer Support Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Administrator role. Highlight your experience in repairs and any relevant certifications like CAA/EASA/FAA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about aerospace and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Excel Skills:Since good Excel skills are a must, don’t forget to mention any specific projects or tasks where you've used Excel effectively. We’re keen to see how you can leverage this tool to help us drive Lean process improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Eaton!
How to prepare for a job interview at Nutanix
✨Know Your Stuff
Make sure you brush up on your knowledge of aerospace fuel systems and the specific requirements for repairs. Familiarise yourself with CAA/EASA/FAA certification requirements, as well as Lean Manufacturing Techniques. This will show that you're not just interested in the role but also understand the industry.
✨Excel at Excel
Since good Excel skills are a must, practice using functions and formulas that might be relevant to the job. Be ready to discuss how you've used Excel in past roles, especially in relation to tracking shipments or managing data. You might even want to prepare a quick example to demonstrate your skills if asked.
✨Prepare for Problem-Solving
Expect questions that assess your ability to troubleshoot and solve problems under pressure. Think of specific examples from your previous experience where you successfully resolved issues, particularly in a fast-paced environment. This will help you illustrate your capability to handle the demands of the role.
✨Show Your Team Spirit
Eaton values collaboration, so be prepared to discuss your experience working in high-performance teams. Share examples of how you've contributed to team success and driven improvements. Highlighting your ability to work well with others will resonate with their focus on dynamic teamwork.
