Customer Support Administrator

Currently located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems. Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state-of-the-art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary-wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types.

What you’ll do:

• Ensure timely on-time delivery of core shipment
• Return As Is shipments
• Booking house units to stock
• Issuing house units to achieve on-time delivery
• Ad-hoc queries from direct staff who have processing issues/labour queries
• Become the knowledge holder for complex shipments (esp. Military)
• Receipt and process new repairs to contract review
• Maintain accurate records through scanning
• Complete and update action plans (4ups) relating to departmental targets
• Contact & support customers where required to progress repair orders
• Ensure daily TAKT rates are met
• Attend weekly meeting to relay current information relating to targets to plan
• Ensure urgent repairs are prioritised suitability through inspection and despatch stages
• Support shipping in-line with output plans
• Drive Lean process improvements to reduce lead times
• Undertake administrative duties to support Aftermarket operations
• Troubleshoot/problem solve transactional errors/system errors
• Ability to work under pressure

Skills:

• Good experience in working in Repairs (Part 145)
• Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
• Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
• Good Excel working level
• Ability to understand contractual requirements
• Working knowledge of ERP systems (MFG-Pro) and especially repairs module
• Experienced user of customer portals

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Great company benefits
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the through power management technologies
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.