Account Manager (Multi-Site) - London

Location: London and M25 area

Salary: £40,000.00 - £43,000 + Travel card + non contractual bonus scheme

Contract Type: Full Time Permanent

Hours: 40 per week, field based – hours as required

Who we are

We are a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes. We get a buzz from doing work we’re proud of—and we work best with clients who care about quality, fairness, and long‐term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers. We’re pioneers at heart. Always improving, always evolving. And right now, we’re building a high‐performing, purpose‐led operational team to help us scale toward £30m revenue —without compromising who we are. We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

Who we’re looking for

We’re looking for a Multi‐Site Account Manager to oversee a dynamic portfolio of locations across London and the surrounding M25 areas, ensuring operational excellence, strong team engagement, and consistent business growth. You will understand that great teams aren’t built overnight. They’re built on trust, clear communication, and a shared commitment to doing things right. As a Multi‐Site Account Manager, you bring people together, create momentum, and set the tone for success across every site you touch. Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You’re confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.

Key Responsibilities

• Lead, inspire, and support Site Managers and their teams across multiple locations to achieve performance targets and deliver exceptional customer experiences.
• Drive business performance through effective commercial decision‐making, resource planning, and execution of strategic initiatives.
• Develop and implement operational standards, ensuring compliance with company policies and procedures.
• Analyse performance data to identify opportunities for growth, efficiency, and improved service delivery.
• Build a strong team culture that values collaboration, accountability, and continuous improvement.
• Act as a key link between head office and site‐level operations, ensuring seamless communication and alignment of goals.

What We’re Looking For

• Proven multi‐site management experience in cleaning, facilities, or support services.
• Strong leadership skills with the ability to coach, develop, and motivate diverse teams.
• Excellent commercial awareness and business acumen – you understand what drives revenue, controls costs, and maximises profitability.
• Exceptional written and verbal communication skills – able to influence at all levels and clearly articulate goals, expectations, and feedback.
• Highly organised, adaptable, and confident in managing a fast‐paced, evolving environment.
• Full UK driving licence and willingness to travel between sites.

Why join NuServe?

You’ll be part of a forward‐thinking business where your ideas and input are valued. We offer a supportive environment with genuine opportunities for progression, recognition, and personal development.