Trading Support Assistant in Stockport

Trading Support Assistant in Stockport

Stockport Full-Time 25000 - 28777 £ / year (est.) Home office (partial)
NUS

At a Glance

  • Tasks: Provide admin support to the trading team and manage supplier relationships.
  • Company: Join NUS Charity, a progressive organisation supporting students' unions across the UK.
  • Benefits: Generous holiday, health cash plan, pension scheme, and paid volunteer days.
  • Other info: Flexible working options available in a dynamic, family-like atmosphere.
  • Why this job: Make a real impact in a supportive environment that values diversity and inclusion.
  • Qualifications: A level equivalent experience and proficiency in Microsoft Office required.

The predicted salary is between 25000 - 28777 £ per year.

NUS is a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students. NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ unions. We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.

Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity supports our member’s development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members. The student movement is fast-paced and sometimes challenging, but we’re also a big family who support each other.

We see anti-oppression as central to our mission. Education isn’t working unless it’s working for everyone in our society. We’re trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.

The Trading Support Assistant role is a full time, permanent post within the Trading Support Department. Your purpose will be to provide administrative support to the central billing team, working across several different teams, and getting relevant information from suppliers where required. In this role, you will provide administrative support to the trading support team and review product lines, inputting and checking information across multiple systems. This will involve taking in information from different sources and entering it into a variety of different systems, making attention to detail and logic crucial skills for success. You will also act as one of the points of contact within NUS’s relationship with students’ unions who are part of the purchasing consortium and with administrative service providers, such as Focus IT. Furthermore, you will act as one of the points of contact within NUS’s relationship with suppliers to ensure that relevant sustainability information is provided through the tender processes. You will report to the Central Billing Manager.

Other responsibilities include maintaining awareness of and acting within agreed processes and procedures for central billing and contract administration, undertaking all necessary duties and activities to deliver the role’s responsibilities, alerting the Central Billing Manager to any barriers encountered and contributing to the successful resolution of any issues. You will also be expected to actively engage in individual and team professional development activities, carry out responsibilities in a resource-efficient manner, and adhere to NUS policies and practices, actively supporting and promoting the NUS vision, mission and objectives.

To succeed in this role, you’ll need to demonstrate a comprehensive blend of experience, knowledge, skills, and attributes. Essential qualifications and experience for this position include A level equivalent experience and Microsoft Office Word and Excel experience. You must possess good IT knowledge, including Outlook, good data entry skills, and the ability to demonstrate good communication skills. The ability to work with little supervision is essential, as is being organised, logical, and analytical in all aspects of work. Finally, regarding attributes, you must demonstrate a commitment to being an active part of an environment that promotes equality of opportunity whilst recognising and valuing diversity, and the ability to keep focused and maintain a high level of attention to detail.

This is a full time, permanent post. Your normal place of work will be Stockport, and we support hybrid working and flexible working requests.

As well as a great place to work, we offer a range of benefits including:

  • Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
  • Enhanced sick, maternity, paternity, shared parental and adoption pay
  • Paid volunteer days
  • Health Cash Plan
  • Pension scheme with employer matched contributions up to 6%
  • Employee Assistance Scheme
  • Cycle to Work Scheme
  • Childcare Allowance
  • Paid volunteering days - three days per year for full time staff

We aim to practice what we preach and offer a flexible person-centered working environment. We are open to considering requests for job-share or part-time working. We are open to exploring flexible working patterns. We’re committed to equality of opportunity for all and we are explicitly trans inclusive. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.

Please apply via our online application form, we are unable to accept CVs. If you are unable to complete your application due to accessibility needs please contact recruitment@nus.org.uk. Closing date for applications is 21st August 2026. If you’re successfully shortlisted we’ll see you at an interview on 1st September 2026.

Trading Support Assistant in Stockport employer: NUS

NUS Charity is an exceptional employer that champions inclusivity and personal development within a supportive and dynamic work culture. Located in Stockport, we offer generous benefits such as flexible working arrangements, extensive holiday entitlement, and a commitment to equality, making it a rewarding environment for those looking to make a meaningful impact in the student movement.

NUS

Contact Details:

NUS Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Trading Support Assistant in Stockport

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at NUS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NUS before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Trading Support Assistant in Stockport

Administrative Support
Attention to Detail
Data Entry Skills
Microsoft Office Word
Microsoft Excel
IT Knowledge
Communication Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to NUS:Your cover letter is your chance to shine! Tell us why you want to work at NUS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NUS!

How to prepare for a job interview at NUS

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.