At a Glance
- Tasks: Guide clients through onboarding, ensuring they achieve success with our marketing platform.
- Company: Join Nurtur, a leading marketing ecosystem for estate agents.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and health benefits.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by helping clients succeed from day one.
- Qualifications: Experience in customer success or marketing consultancy, with strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Nurtur is an all‐in‐one marketing ecosystem for estate agents, connecting every stage of the customer journey and unifying lead generation, nurturing, and conversion into a single platform. Our platform empowers agents to deliver meaningful, automated cross‐channel communication that builds lasting customer relationships, improves engagement, and converts more opportunities into revenue.
The Opportunity
At Nurtur, we are passionate about delivering an outstanding customer experience, and this role plays a critical part in ensuring clients are strategically set up for long‐term success from day one. We are looking for someone who has a strong understanding of the marketing landscape, customer journeys, automation, and consultative solution design, and who can work closely with clients to fully understand their business goals, challenges, processes, and growth ambitions, and translate those into a tailored onboarding and platform strategy.
What You'll Be Responsible For:
- Own the onboarding journey from sales handover through to successful implementation and early customer adoption.
- Lead discovery and kickoff sessions to fully understand each client's business model, goals, customer journey, marketing priorities, and operational requirements.
- Translate customer objectives into a tailored onboarding and solution strategy aligned to long‐term success.
- Advise clients on best practice across the Nurtur ecosystem, customer communication, lead nurturing, workflows, and engagement strategy.
- Ensure implementations are fully scoped, solution designed, and aligned to the customer's goals rather than solely focused on technical setup.
- Act as the primary point of contact during onboarding, building strong and trusted client relationships.
- Deliver onboarding sessions and strategic guidance to help customers confidently adopt the platform.
- Work closely with internal teams including Sales, Customer Success, Technical, and Support to ensure a smooth and coordinated onboarding experience.
- Identify gaps, risks, or opportunities within a client's setup and proactively recommend improvements.
- Support customers through onboarding challenges and ensure issues are managed effectively and professionally.
- Identify opportunities to expand customer value through additional platform features, services, or strategic recommendations where appropriate.
- Maintain clear project visibility, accurate records, onboarding plans, and progress tracking throughout the customer journey.
- Help customers recognise and measure success outcomes, including contributing towards case studies, testimonials, and customer advocacy.
What Good Looks Like In This Role:
- Customers feel confident, supported, and strategically guided from day one.
- Onboarding projects are aligned to customer goals, priorities, and long‐term business success.
- Customers clearly understand how to use marketing automation and communication strategies effectively within their business.
- Strong customer relationships and trust are established early in the lifecycle.
- Customers achieve value quickly while also being positioned for future growth and expansion.
- Implementations are thoughtful, commercially aligned, and solution focused rather than simply task driven.
About You
We're looking for someone who combines strong customer relationship skills with a genuine understanding of marketing, customer journeys, and business needs.
Essential:
- Experience in onboarding, customer success, account management, marketing consultancy, or implementation roles.
- Strong understanding of marketing principles, customer engagement, and customer journeys.
- Ability to confidently consult with clients and translate business goals into practical solutions.
- Excellent communication and relationship‐building skills.
- Strong organisational and project management abilities.
- Ability to manage multiple onboarding projects simultaneously.
- Proactive, solutions‐focused, and commercially aware mindset.
- Passion for delivering an exceptional customer experience.
Desirable:
- Experience within SaaS, marketing automation, CRM, or data‐driven platforms.
- Understanding of estate agency or property sector workflows.
- Experience delivering customer training, onboarding workshops, or webinars.
- Familiarity with CRM systems and marketing automation tools.
- Experience working within a consultative or solution‐led environment.
Salary & Benefits:
- Salary from £25,000 + OTE, dependent on experience.
- Uncapped commission scheme.
- 25 days holiday + bank holidays.
- Health Shield cash plan.
- Death in service cover.
- Company sick pay.
- Perkbox benefits.
- Cycle to Work scheme.
- On‐site parking.
- Enhanced maternity leave.
- Referral programme.
Location & Working Arrangement:
This role is based at our offices in Little Eaton, Derby. It requires a reliable commute or the intention to relocate before starting work. Work location: Derby. Job type: Full‐time. Pay: From £25,000.00 per year.
Customer Implementation & Onboarding Consultant in Little Eaton employer: Nurtur
At Nurtur, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored onboarding strategies and ongoing support, ensuring that every team member feels valued and empowered to contribute to our clients' success. Located in the picturesque Little Eaton, Derby, we offer competitive salaries, generous benefits, and a vibrant workplace where your passion for customer experience can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation & Onboarding Consultant in Little Eaton
✨Tip Number 1
Get to know the company inside out! Research Nurtur's platform and its features, so you can speak confidently about how you can help clients achieve their goals. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Customer Implementation & Onboarding Consultant, you'll need to build strong relationships with clients. Role-play common scenarios with friends or family to get comfortable with discussing customer journeys and marketing strategies.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and onboarding processes. This could give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Nurtur and ready to contribute to their mission of delivering outstanding customer experiences.
We think you need these skills to ace Customer Implementation & Onboarding Consultant in Little Eaton
Some tips for your application 🫡
Show Your Understanding of Customer Journeys:Make sure to highlight your knowledge of customer journeys in your application. We want to see how you can translate business goals into practical solutions that align with our onboarding strategy.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the role. We love seeing candidates who take the time to connect their background with what we do at Nurtur.
Demonstrate Your Communication Skills:Since this role is all about building strong client relationships, make sure your written application showcases your communication skills. We’re looking for clarity and professionalism in how you present yourself.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nurtur
✨Know the Nurtur Ecosystem
Before your interview, take some time to familiarise yourself with Nurtur's platform and its features. Understand how it connects different stages of the customer journey and think about how you can leverage this knowledge to enhance client onboarding experiences.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare examples from your past experience where you've successfully managed onboarding or implemented solutions that align with business goals. This will show your consultative approach and problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Implementation & Onboarding Consultant, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends to refine your delivery and ensure you can build rapport easily.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that demonstrate your understanding of the marketing landscape and customer journeys. Inquire about their current onboarding processes or challenges they face. This shows your proactive mindset and genuine interest in helping clients succeed.
