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- Tasks: Build strong customer relationships and drive their success with our innovative software solutions.
- Company: Join Nurtur, a dynamic company revolutionising digital marketing for Estate and Letting Agents.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a fast-growing team and make a real impact on customer success.
- Qualifications: Experience in Account Management or Customer Success, preferably in SaaS.
- Other info: Embrace a vibrant work environment with excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Success Manager to drive customer outcomes across our client base, ensuring customers achieve maximum value from our platform.
This role is responsible for managing the end-to-end customer lifecycle, from onboarding through to renewal and expansion. You will act as a trusted advisor to customers, building strong relationships, driving adoption, and proactively identifying opportunities to improve retention and growth.
You will work closely with internal teams including Sales, Product, Support, and Engineering to deliver a seamless and customer-centric experience.
Customer Lifecycle Management
- Own and manage a portfolio of customers across onboarding, adoption, value realisation, and renewal
- Ensure successful onboarding and time-to-value for new customers
- Develop and execute customer success plans aligned to customer goals
Adoption & Value Realisation
- Drive product adoption and usage across key features
- Ensure customers are achieving measurable outcomes and ROI
- Deliver regular check-ins and business reviews (e.g. QBRs)
Relationship Management
- Build strong relationships with key stakeholders and decision-makers
- Act as the primary point of contact for strategic customers
- Understand customer objectives and align solutions accordingly
Retention & Risk Management
- Monitor customer health and identify risks early
- Proactively manage churn risk and implement recovery plans
- Ensure high levels of customer satisfaction and engagement
Growth & Expansion
- Identify opportunities for upsell and cross-sell
- Partner with Sales / Account Management to drive expansion
- Support renewal processes and contract discussions
Cross-Functional Collaboration
- Work closely with Product and Engineering to provide customer feedback
- Partner with Support to resolve issues efficiently
- Collaborate with Sales to ensure smooth handovers and alignment
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Customer Success Manager employer: Nurtur
Contact Detail:
Nurtur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Nurtur's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and digital marketing. Think about how your past experiences align with what Nurtur is looking for, and be ready to share specific examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping others succeed and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your previous experience in Account Management or Customer Success, especially if it’s in SaaS. We love seeing how your background aligns with what we do at Nurtur, so don’t hold back!
Be Clear and Concise: Your writing skills are key! Keep your application clear and to the point. Use straightforward language to communicate your ideas and experiences, as this reflects the confident communicator we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a big plus in our book!
How to prepare for a job interview at Nurtur
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the SaaS space. Be ready to discuss how you've helped clients achieve their goals in the past and how you can apply that experience at Nurtur.
✨Show Off Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively across various platforms. Prepare examples of how you've successfully engaged with customers through email, social media, or video calls. This will show that you're comfortable in all communication settings.
✨Demonstrate Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you overcame them. Nurtur values creative thinkers, so be ready to share innovative solutions you've implemented to help customers succeed.
✨Get Familiar with Nurtur's Offerings
Do your homework on Nurtur's unique software and marketing packages. Understanding their products will not only impress your interviewers but also help you articulate how you can drive customer success and ROI for their clients.