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- Tasks: Provide exceptional customer service via phone, email, and live chat.
- Company: Join Nurtur Ltd, a company dedicated to customer satisfaction.
- Benefits: Enjoy 25 days holiday, health perks, and a bike-to-work scheme.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a commitment to customer service.
- Other info: Hybrid work arrangement after probation with great career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Nurtur Ltd are looking for Customer Services Advisor to join our team. As a Customer Services Advisor at Nurtur Ltd, you will play a pivotal role as the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional customer service through multiple communication channels, including phone, email, and live chat. You will address a wide range of questions and issues, ensuring that customers receive prompt and effective support. This role requires a strong commitment to customer satisfaction, clear communication, and a proactive approach to problem-solving.
Responsibilities
- Customer Support: Respond to inbound queries from customers professionally and courteously, offering assistance and guidance via phone, live chat, and tickets.
- SLA Compliance: Ensure that all customer inquiries are resolved or escalated within specified SLA timescales, maintaining a high standard of service.
- Issue Ownership: Take ownership of customer contacts that require action, coordinating with other team members when necessary to ensure resolution.
- Clear Communication: Maintain clear and accurate communication with customers, both internally and externally, to provide effective support and maintain positive relationships.
- Customer Education: Provide online support and coaching to help customers use our system and products effectively and efficiently.
- Issue Tracking: Record detailed information about customer issues and follow through to completion with guidance from your line manager.
- Training Material: Collaborate actively with the Customer Success team to ensure that recurring training needs have appropriate supporting materials available.
- Product Knowledge: Be proactive in staying up to date with product offerings and changes to provide accurate information to customers.
- Cross-functional Support: Collaborate with other departments within the organisation to provide the best possible customer experience.
- Self-development: Take a proactive role in your self-development and participate in Performance Management activities within the business.
Qualifications And Skills
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- Accountability: A strong sense of accountability and commitment to seeing tasks through to completion.
- Problem-solving: Proven problem-solving and troubleshooting abilities.
- Motivation: A motivated and resilient attitude to handle customer inquiries effectively.
- Communication: Excellent communication skills, both written and verbal.
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.
This is an office based role, with a hybrid arrangement post successful completion of probation.
Benefits
- 25 days holiday plus the 8 bank holidays
- Perk box
- Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
- Death in Service Cover
- Company Sick Pay
- Bike to Work scheme.
Customer Service Advisor employer: Nurtur
Contact Detail:
Nurtur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nurtur Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. Highlighting your proactive approach will impress the interviewers and demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your commitment to exceptional service.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and get straight to the point. This will not only make it easier for us to read but also reflect your ability to communicate effectively with customers.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention how your skills align with the responsibilities listed, like issue ownership and problem-solving. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Nurtur
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re committed to putting the customer first.
✨Familiarise Yourself with Nurtur Ltd
Do some research on Nurtur Ltd and their products. Knowing their services inside out will help you answer questions confidently and demonstrate your enthusiasm for the role. Plus, it shows that you’re proactive and genuinely interested in the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving approach and how you ensure customer satisfaction. Practising these responses can help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will highlight your excellent communication skills and your ability to connect with customers.
