At a Glance
- Tasks: Guide clients through onboarding, ensuring they achieve success with our marketing platform.
- Company: Join Nurtur, a leading marketing ecosystem for estate agents.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and client satisfaction.
- Why this job: Make a real impact by helping clients thrive in their marketing journey.
- Qualifications: Experience in customer success and a passion for marketing strategies.
The predicted salary is between 30000 - 40000 £ per year.
Nurtur is an all‑in‑one marketing ecosystem for estate agents, connecting every stage of the customer journey and unifying lead generation, nurturing, and conversion into a single platform. Our platform empowers agents to deliver meaningful, automated cross‑channel communication that builds lasting customer relationships, improves engagement, and converts more opportunities into revenue.
The Opportunity
At Nurtur, we are passionate about delivering an outstanding customer experience, and this role plays a critical part in ensuring clients are strategically set up for long‑term success from day one. We are looking for someone who has a strong understanding of the marketing landscape, customer journeys, automation, and consultative solution design, and who can work closely with clients to fully understand their business goals, challenges, processes, and growth ambitions, and translate those into a tailored onboarding and platform strategy.
What You’ll Be Responsible For
- Own the onboarding journey from sales handover through to successful implementation and early customer adoption.
- Lead discovery and kickoff sessions to fully understand each client’s business model, goals, customer journey, marketing priorities, and operational requirements.
- Translate customer objectives into a tailored onboarding and solution strategy aligned to long‑term success.
- Advise clients on best practice across the Nurtur ecosystem, customer communication, lead nurturing, workflows, and engagement strategy.
- Ensure implementations are fully scoped, solution designed, and aligned to the customer’s goals rather than solely focused on technical setup.
- Act as the primary point of contact during onboarding, building strong and trusted client relationships.
- Deliver onboarding sessions and strategic guidance to help customers confidently adopt the platform.
- Work closely with internal teams including Sales, Customer Success, Technical, and Support to ensure a smooth and coordinated onboarding experience.
- Identify gaps, risks, or opportunities within a client’s setup and proactively recommend improvements.
- Support customers through onboarding challenges and ensure issues are managed effectively and professionally.
- Identify opportunities to expand customer value through additional platform features, services, or strategic recommendations where appropriate.
- Maintain clear project visibility, accurate records, onboarding plans, and progress tracking throughout the customer journey.
- Help customers recognise and measure success outcomes, including contributing towards case studies, testimonials, and customer advocacy.
What Good Looks Like In This Role
- Customers feel confident, supported, and strategically guided from day one.
- Onboarding projects are aligned to customer goals, priorities, and long‑term business success.
- Customers clearly understand how to use marketing automation and communication strategies effectively within their business.
- Strong customer relationships and trust are established early in the lifecycle.
- Customers achieve value quickly while also being positioned for future growth and expansion.
- Implementations are thoughtful, commercially aligned, and solution focused rather than simply task driven.
About You
We’re looking for someone who combines strong customer relationship skills with a genuine understanding of marketing, customer journeys, and business needs.
Essential Experience in onboarding, customer success.
Customer Implementation & Onboarding Consultant employer: Nurtur
At Nurtur, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee growth and development. As a Customer Implementation & Onboarding Consultant, you will be part of a dynamic team dedicated to delivering exceptional customer experiences, with ample opportunities for professional advancement in the thriving marketing technology sector. Our commitment to work-life balance and a supportive environment ensures that you can thrive both personally and professionally while making a meaningful impact in the estate agency landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation & Onboarding Consultant
✨Tip Number 1
Get to know the company inside out! Research Nurtur's platform and its unique features. This will help you tailor your conversations during interviews and show that you're genuinely interested in helping clients succeed.
✨Tip Number 2
Practice your consultative skills! Think about how you would approach a client’s onboarding journey. Prepare examples of how you've successfully guided clients in the past, focusing on understanding their goals and challenges.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can give you an edge in interviews and help you build rapport with potential colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the onboarding process.
We think you need these skills to ace Customer Implementation & Onboarding Consultant
Some tips for your application 🫡
Show Your Understanding of Customer Journeys:When you write your application, make sure to highlight your knowledge of customer journeys and how they relate to marketing. We want to see that you can connect the dots between client needs and effective onboarding strategies.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the role. We love seeing candidates who put in the effort to match their background with what we’re looking for.
Be Personable and Professional:While we appreciate professionalism, we also value a friendly approach. Use a conversational tone in your application to show us your personality. Remember, building strong relationships is key in this role!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nurtur
✨Know the Nurtur Ecosystem
Before your interview, take some time to familiarise yourself with Nurtur's platform and its features. Understand how it connects different stages of the customer journey and think about how you can leverage this knowledge to enhance client onboarding.
✨Prepare for Discovery Sessions
Be ready to discuss how you would lead discovery and kickoff sessions. Think about questions you might ask clients to uncover their business goals and challenges. This shows that you’re proactive and understand the importance of tailored solutions.
✨Showcase Your Customer Relationship Skills
During the interview, highlight your experience in building strong client relationships. Share specific examples of how you've supported customers through challenges and helped them achieve their goals, as this role is all about trust and guidance.
✨Think Strategically About Onboarding
Demonstrate your understanding of strategic onboarding by discussing how you would align implementations with customer objectives. Be prepared to suggest ways to measure success and identify opportunities for future growth, showing that you’re not just focused on the technical side.
