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- Tasks: Support mystery shopping projects and ensure timely delivery for clients.
- Company: Nurtur Ltd, a diverse group focused on maximising growth for Estate and Letting Agents.
- Benefits: Flexible hours, hybrid working after probation, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while making an impact.
- Qualifications: Strong customer service skills, attention to detail, and IT literacy.
- Other info: Opportunities for both full-time and part-time roles available.
The predicted salary is between 20000 - 25000 £ per year.
Nurtur Ltd is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. One of our brands, Know Your Market, is an expert provider of mystery shopping, market research and customer feedback to companies who work in a range of different sectors and are recruiting for an Administration Assistant (Insights Support) to join their team.
Responsibilities
- Reporting to the Head of Know Your Market.
- Ensure that 100% of mystery shops are completed and with the client by the agreed target day.
- Successfully allocate all mystery shops to mystery shoppers on our database within the monthly targets set.
- Liaise with mystery shoppers daily to ensure project delivery for our clients.
- Occasionally communicate with clients directly on their programmes and any queries they may have around mystery shop delivery.
- Ensuring that all incoming items from clients about their mystery shopping programmes are resolved or escalated in a professional and timely manner.
- Complete and validate mystery shops.
- Taking ownership for any customer contact that requires action which has been passed on to you, including providing clear messages to other team members as required.
- Undertaking the effective implementation of all new customers through their project creation on our software platform.
- Being proactive when it comes to the product we offer and work with the Head of Department to improve efficiency on the delivery of client programmes.
- Complete calls on behalf of our clients for the customer satisfaction surveys.
About You
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- A keen eye for detail
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively. A strong sense of accountability; seeing tasks through to completion.
We will consider applications from candidates wanting either Full time (37.5hrs) or Part time (minimum 22.5hrs/wk). Hybrid working will be available after probation. NO agencies please.
Administration Assistant – FTC/Part Time employer: Nurtur
Contact Detail:
Nurtur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant – FTC/Part Time
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after an interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Administration Assistant – FTC/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Administration Assistant. Highlight your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Nurtur Ltd. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We’re looking for someone who can juggle responsibilities like a pro, so don’t be shy about sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Nurtur
✨Know the Company Inside Out
Before your interview, take some time to research Nurtur Ltd and its brand Know Your Market. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure client satisfaction.
✨Demonstrate Your IT Literacy
Familiarise yourself with common IT tools and systems that might be relevant to the role. If you have experience with specific software or platforms, mention it during the interview. This will highlight your technical mindset and readiness to adapt.
✨Organise Your Thoughts
Given the importance of organisational skills in this position, practice articulating how you prioritise tasks and manage your workload. You could even share a brief example of a time when your organisational skills led to successful project delivery.