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- Tasks: Support mystery shopping projects and ensure timely delivery for clients.
- Company: Join Nurtur Ltd, a diverse group focused on growth in the property sector.
- Benefits: Flexible working hours, hybrid options after probation, and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact in customer insights.
- Qualifications: Strong customer service skills, attention to detail, and IT literacy.
- Other info: Opportunities for both full-time and part-time roles available.
The predicted salary is between 24000 - 36000 £ per year.
Nurtur Ltd is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. One of our brands, Know Your Market, is an expert provider of mystery shopping, market research and customer feedback to companies who work in a range of different sectors.
Responsibilities:
- Reporting to the Head of Know Your Market.
- Ensure that 100% of mystery shops are completed and with the client by the agreed target day.
- Successfully allocate all mystery shops to mystery shoppers on our database within the monthly targets set.
- Liaise with mystery shoppers daily to ensure project delivery for our clients.
- Occasionally communicate with clients directly on their programmes and any queries they may have around mystery shop delivery.
- Ensuring that all incoming items from clients about their mystery shopping programmes are resolved or escalated in a professional and timely manner.
- Complete and validate mystery shops.
- Taking ownership for any customer contact that requires action which has been passed on to you, including providing clear messages to other team members as required.
- Undertaking the effective implementation of all new customers through their project creation on our software platform.
- Being proactive when it comes to the product we offer and work with the Head of Department to improve efficiency on the delivery of client programmes.
- Complete calls on behalf of our clients for the customer satisfaction surveys.
About You:
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- A keen eye for detail.
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively. A strong sense of accountability; seeing tasks through to completion.
We will consider applications from candidates wanting either Full time (37.5hrs) or Part time (minimum 22.5hrs/wk). Hybrid working will be available after probation. NO agencies please.
Administration Assistant employer: Nurtur
Contact Detail:
Nurtur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills, especially in customer service and organisation. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your attention to detail and customer service skills, which are key for the Administration Assistant role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are genuinely interested in joining our team at Nurtur Ltd.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Administration Assistant. Highlight your customer service experience and any relevant IT skills, as these are key for us at Nurtur Ltd.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for exceptional customer service and how you can contribute to our mission at Know Your Market.
Showcase Your Organisational Skills: In your application, give examples of how you've managed workloads effectively in the past. We love seeing candidates who take ownership and see tasks through to completion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at Nurtur
✨Know the Company Inside Out
Before your interview, take some time to research Nurtur Ltd and its brand Know Your Market. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your IT Literacy
As the role requires good IT skills, brush up on any relevant software or tools mentioned in the job description. If you have experience with project management or customer feedback systems, be sure to highlight that during your interview.
✨Organise Your Thoughts
With strong organisational skills being crucial, practice articulating how you prioritise tasks and manage your workload. You might even want to prepare a brief example of a time when you successfully managed multiple responsibilities to demonstrate your ability to stay organised.
