1st Line Support Analyst - Customer Success & Tech Help

A leading SaaS company in the UK is seeking a Customer Support Specialist to be the first point of contact for customer queries via phone, email, and live chat. Candidates should possess exceptional customer service skills and a passion for assisting others. Duties include resolving issues, providing online support, and achieving KPIs. The role is office-based initially, transitioning to a hybrid model post-probation. Benefits include 25 days holiday, health plans, and a bike to work scheme. #J-18808-Ljbffr