Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts, ensuring customer success and delivering tailored marketing strategies.
- Company: Nurtur Ltd is a leading digital services provider for the property industry.
- Benefits: Enjoy hybrid working options, professional development, and a vibrant team culture.
- Why this job: Join a dynamic team, build strong relationships, and make a real impact on customer success.
- Qualifications: Experience in project management, client services, and strong communication skills required.
- Other info: Opportunity for travel across the UK and potential for overnight stays.
The predicted salary is between 36000 - 60000 £ per year.
Nurtur Ltd specialises in providing digital services and technology to the property industry and is a leading revenue-generating partner for property professionals.
The opportunity
We’re seeking an organised and detail-oriented person to manage our biggest customers and lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.
You will be responsible for the adoption, retention, and growth of our largest customer.
Your focus will be to build relationships with your key account through onboarding and training, creating bespoke marketing strategies that will generate maximum Return on Investment (ROI) for our client and help us to continually Exceed our retention objectives.
You will work as part of the Key Accounts team, and you will manage and be accountable for the success of the biggest customer within it.
What you’ll do
- Owning the delivery, ongoing support, adoption, and expansions of your allocated customers.
- Act as the main point of contact for your customer.
- Handle upselling and renewal enquiries for your customer.
- Offer one-on-one training for your customer.
- Help problem solve larger and more complex issues liaising with support and development whilst communicating with the customer.
- Deliver monthly strategy and business reviews to demonstrate ROI to customers.
- Collaborate with relevant teams to create educational material to help drive product adoption and improve our overall Net Promoter Score (NPS).
- Regularly engage with your customer on social media and stay on their radar.
- Act as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption or usage.
- Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.
- Be always a brand ambassador and build our company brand with each interaction.
- Support the wider business and our customers to understand the full breath of the platform – including the optimisation of existing content and the creation of novel training materials
Responsibilities
- Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
- To demonstrate ROI from the outset.
- To ensure new accounts are implemented and trained to a high standard to gain the most from our products.
- Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
- Upselling of Nurtur products to increase revenue.
- Make regular contact with clients via telephone calls, online meetings, and on-site visits.
- Assist in customers’ marketing communications where needed.
- Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
- Building strong customer relationships with users and stakeholders.
- Always present the company and yourself in a professional manner to customers.
- Highlight and arrange testimonials and case studies from new customers.
About you
- Project/Account management / client services / training experience.
- Experience of the property industry
- Strong interpersonal and communication skills.
- Excellent presentation skills.
- Ability to travel UK wide with possible overnight stays.
- A full UK driving licence.
- Good Microsoft Office and ideally CRM knowledge.
- A can-do attitude and will be highly self-motivated.
- The ability to see tasks through to completion.
- Great organisational and multi-tasking skills.
- The ability to identify upselling opportunities of new features.
- Marketing experience would be desired.
Working hours are 9 am – 5.30 pm Monday to Friday with a hybrid working arrangement available upon successful completion of probation period, subject to hitting both departmental and individual KPI’s.
#J-18808-Ljbffr
Key Account Manager employer: Nurtur Ltd.
Contact Detail:
Nurtur Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the property industry and Nurtur Ltd's offerings. Understanding the specific challenges and needs of property professionals will help you tailor your approach and demonstrate your value during interviews.
✨Tip Number 2
Network with current or former employees of Nurtur Ltd on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your experience in account management and how you've successfully built relationships with clients in the past. Be ready to share specific examples that highlight your ability to drive customer success and ROI.
✨Tip Number 4
Showcase your communication and presentation skills by preparing a mock training session or strategy review. This will not only demonstrate your expertise but also your proactive approach to the role, making you stand out as a candidate.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client services, and training. Emphasise any previous roles where you managed key accounts or worked in the property industry.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Nurtur Ltd's services and how your skills align with their needs. Mention specific examples of how you've successfully built customer relationships and driven ROI in past roles.
Showcase Your Skills: Highlight your strong interpersonal and communication skills, as well as your ability to present effectively. Provide examples of how you've used these skills to solve complex issues or upsell products in previous positions.
Research and Prepare: Familiarise yourself with Nurtur Ltd's platform and the property industry. This knowledge will help you articulate how you can contribute to their goals during the application process and potentially in an interview.
How to prepare for a job interview at Nurtur Ltd.
✨Understand the Company and Its Products
Before your interview, make sure to research Nurtur Ltd and its offerings in the property industry. Familiarise yourself with their digital services and technology, as well as how they help property professionals achieve their goals. This knowledge will demonstrate your genuine interest in the company and its mission.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, building strong relationships is crucial. Prepare examples from your past experiences where you successfully managed client relationships, handled upselling opportunities, or resolved complex issues. Highlight your interpersonal skills and how they contributed to customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer management skills. Think of specific situations where you had to overcome challenges or implement successful onboarding processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Marketing Knowledge
Since the role involves creating bespoke marketing strategies, be ready to discuss your marketing experience and how it can benefit Nurtur's clients. Share any relevant campaigns you've worked on and how you measured their success. This will show that you understand the importance of ROI and customer engagement.
