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- Tasks: Lead onboarding and training for customers, both online and in-person.
- Company: Join nurtur. group, a dynamic team focused on empowering Estate and Letting Agents.
- Benefits: Enjoy hybrid working options, free parking, and a vibrant office environment.
- Why this job: Make a real impact by helping clients succeed with innovative marketing strategies.
- Qualifications: Experience in training, client services, and strong communication skills required.
- Other info: Based in Little Eaton, with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Brief Your Market, part of the nurtur. group, is looking for a Customer Success Trainer to join our team. The nurtur. group is a diverse group of businesses focused on delivering maximum potential growth to Estate and Letting Agents. Using our unique bespoke software and strategically designed marketing packages, we generate and nurture leads for our clients to expand their market share.
The opportunity involves leading the delivery and execution of our sales and customer success onboarding and training programs. You will partner with various teams to ensure that customers are equipped with effective go-to-market strategies using our platform.
Your day-to-day will include:
- Delivering live and virtual onboarding and training programs for customers in 1-2-1 and webinar-type forums.
- Supporting the wider business and customers to understand the full breadth of the platform.
- Owning the outcomes of your training programs and ensuring increased product adoption and ROI.
- Being accountable for the set-up of new customers and delivering a best-in-class onboarding experience.
- Recognising up-sell opportunities by understanding customers’ requirements and goals.
- Delivering top-notch internal customer service by maintaining detailed records of interactions.
- Travelling to other offices to conduct regional trainings and workshops.
Responsibilities include:
- Managing the onboarding process for new accounts via telephone and site visits throughout the UK.
- Conducting both online and on-site training sessions.
- Demonstrating ROI from the outset.
- Ensuring new accounts are implemented and trained to a high standard.
- Maintaining customer liaison and inputting information into the CRM database.
- Upselling other products to increase revenue.
- Making regular contact with clients through various communication methods.
- Assisting in customers’ marketing communications and dealing with queries.
- Building strong customer relationships with users and stakeholders.
- Presenting the company professionally to customers.
- Arranging testimonials and case studies from new customers.
About you:
- Experience in project/account management, client services, or training.
- Experience in the property industry.
- Strong interpersonal and communication skills.
- Excellent presentation skills.
- Ability to travel UK wide with possible overnight stays.
- A full UK driving licence.
- Good Microsoft Office and ideally CRM knowledge.
- A can-do attitude and high self-motivation.
- Great organisational and multi-tasking skills.
- The ability to identify upselling opportunities.
- Marketing experience is desired.
This position is based out of our Brief Your Market office in Little Eaton, a beautiful village on the outskirts of Derby, with free on-site parking and local amenities. Working hours are 9 am – 5.30 pm Monday to Friday, with weekends off. Hybrid working will be available after the probation period.
Customer Success Trainer employer: Nurtur Ltd.
Contact Detail:
Nurtur Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Trainer
✨Tip Number 1
Familiarise yourself with Brief Your Market's software and services. Understanding the platform inside out will not only help you during the interview but also demonstrate your genuine interest in the role and how you can contribute to customer success.
✨Tip Number 2
Prepare to discuss your previous training experiences, especially in a customer-facing role. Highlight specific examples where you've successfully onboarded clients or delivered training sessions that led to increased product adoption.
✨Tip Number 3
Showcase your interpersonal skills by preparing to engage in role-play scenarios during the interview. This will allow you to demonstrate your ability to build strong relationships with customers and effectively communicate complex information.
✨Tip Number 4
Research the property industry trends and challenges. Being knowledgeable about the sector will enable you to tailor your training approach and suggest relevant upselling opportunities that align with customer needs.
We think you need these skills to ace Customer Success Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, customer success, and the property industry. Use specific examples that demonstrate your ability to deliver onboarding and training programs effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing customer relationships and delivering training.
Showcase Your Communication Skills: Since strong interpersonal and communication skills are crucial for this role, consider including a brief section in your application that illustrates your ability to engage with clients and present information clearly.
Highlight Your Technical Proficiency: Emphasise your familiarity with CRM systems and any relevant software. If you have experience creating training materials or optimising content, make sure to include that as well, as it directly relates to the job requirements.
How to prepare for a job interview at Nurtur Ltd.
✨Know the Product Inside Out
Familiarise yourself with Brief Your Market's platform and services. Understand how the software works and be ready to discuss its features and benefits, as well as how it can help customers achieve their goals.
✨Demonstrate Your Training Skills
Prepare to showcase your training abilities during the interview. You might be asked to conduct a mock training session or explain how you would approach onboarding a new customer. Highlight your presentation skills and ability to engage an audience.
✨Showcase Your Customer-Centric Approach
Emphasise your experience in building strong relationships with clients. Be ready to share examples of how you've successfully managed customer expectations and delivered exceptional service in previous roles.
✨Highlight Your Upselling Experience
Discuss any past experiences where you've identified upselling opportunities. Explain how you approached these situations and the outcomes, demonstrating your understanding of customer needs and how to align them with additional products or features.
