Customer Success Manager

Nurtur Ltd are looking for a Customer Success Manager for one of its nurtur tech brands. Nurtur group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share.

The opportunity: We’re looking for a Customer Success Manager to join us full-time. As a Customer Success Manager, you will be responsible for the retention and growth of our customers across our brands. Joining a fast-growing company at the forefront of digital marketing. Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed our retention objectives.

About you:

• You’ll have at least three years of Customer Service/Account Management experience.
• You’ll have a self-starter mentality with the ability to proactively get on with work.
• You’ll be a creative thinker, able to come up with innovative new ideas and solutions to deliver success to your customers.
• You’ll be a confident and clear communicator with excellent writing and presentation skills.
• You’ll be comfortable expressing yourself via email, social media, video conference, webinars, or in-person.
• You’ll have a strong knowledge of digital marketing and the value it brings to businesses.
• You’ll have excellent organisational and follow-up skills.
• You’ll possess excellent problem-solving skills: you’ll be able to adapt to any situation and propose clear logical solutions.
• You’ll have an upbeat and proactive attitude with a passion for helping others succeed.
• You’ll be able to multi-task, prioritise and manage your time effectively.

Ensuring that client expectations are managed effectively by providing realistic timelines and deliverables. Proactively identifying future needs and requirements of clients to provide timely solutions and support.

Roles and responsibilities:

• Owning the support, adoption, and expansions of your allocated customers across our brands.
• Act as the main point of contact for your customers.
• Handle upselling and renewal enquiries for your customers.
• Deliver monthly strategy and business reviews to demonstrate ROI to customers.
• Regularly engage with your customers on social media and stay on their radar.
• Act as an escalation liaison between the customer, our Support Team, and Product Teams to help resolve technical issues blocking product adoption or usage.
• Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.
• Be always a brand ambassador and build our company brand with each interaction.

This will be based out of our Nurtur building in Little Eaton which is a beautiful village on the outskirts of Derby. It’s a great location with free on-site parking and plenty of local amenities. Working hours are 9 am – 5.30 pm Monday to Friday so you’ll have the weekends to relax and recharge. Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access to:

• 25 days holiday plus the 8 bank holidays
• Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.