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- Tasks: Be the friendly voice helping customers via phone, email, and live chat.
- Company: Join Nurtur Ltd, a company dedicated to exceptional customer service.
- Benefits: Enjoy 25 days holiday, health cash plan, and hybrid working options after probation.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: Bring your passion for customer service and strong communication skills.
- Other info: Office-based role with a supportive team and opportunities for self-development.
The predicted salary is between 28800 - 43200 £ per year.
Nurtur Ltd are looking for Customer Services Advisor to join our team.
As a Customer Services Advisor at Nurtur Ltd, you will play a pivotal role as the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional customer service through multiple communication channels, including phone, email, and live chat. You will address a wide range of questions and issues, ensuring that customers receive prompt and effective support. This role requires a strong commitment to customer satisfaction, clear communication, and a proactive approach to problem-solving.
Key Responsibilities:
- Customer Support: Respond to inbound queries from customers professionally and courteously, offering assistance and guidance via phone, live chat, and tickets.
- Service Level Agreement (SLA) Compliance: Ensure that all customer inquiries are resolved or escalated within specified SLA timescales, maintaining a high standard of service.
- Issue Ownership: Take ownership of customer contacts that require action, coordinating with other team members when necessary to ensure resolution.
- Clear Communication: Maintain clear and accurate communication with customers, both internally and externally, to provide effective support and maintain positive relationships.
- Customer Education: Provide online support and coaching to help customers use our system and products effectively and efficiently.
- Issue Tracking: Record detailed information about customer issues and follow through to completion with guidance from your line manager.
- Training Material: Collaborate actively with the Customer Success team to ensure that recurring training needs have appropriate supporting materials available.
- Product Knowledge: Be proactive in staying up to date with product offerings and changes to provide accurate information to customers.
- Cross-functional Support: Collaborate with other departments within the organisation to provide the best possible customer experience.
- Self-development: Take a proactive role in your self-development and participate in Performance Management activities within the business.
Qualifications and Skills:
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- Accountability: A strong sense of accountability and commitment to seeing tasks through to completion.
- Problem-solving: Proven problem-solving and troubleshooting abilities.
- Motivation: A motivated and resilient attitude to handle customer inquiries effectively.
- Communication: Excellent communication skills, both written and verbal.
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.
This is an office-based role, with a hybrid arrangement post successful completion of probation.
Working hours are 9 am – 5.30 pm Monday to Friday.
The successful applicant will receive and have access to:
- 25 days holiday plus the 8 bank holidays.
- Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
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Customer Service Advisor employer: Nurtur Ltd.
Contact Detail:
Nurtur Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle any issues that may arise.
✨Tip Number 2
Research Nurtur Ltd's products and services thoroughly. Being knowledgeable about what they offer will allow you to engage in meaningful conversations during interviews and show your commitment to providing exceptional customer service.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role involves multiple channels of communication, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Nurtur Ltd on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position at Nurtur Ltd. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples that demonstrate your problem-solving skills, communication abilities, and commitment to customer satisfaction.
Showcase Your Skills: Make sure to highlight your IT literacy and organisational skills in your application. Mention any relevant tools or systems you are familiar with, as well as your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your motivation for applying to Nurtur Ltd. Discuss how your values align with their commitment to exceptional customer service and how you can contribute to their team.
How to prepare for a job interview at Nurtur Ltd.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction, as this role is all about making customers feel valued.
✨Demonstrate Clear Communication
Practice articulating your thoughts clearly and concisely. Since the job involves multiple communication channels, being able to communicate effectively will be crucial during the interview.
✨Familiarise Yourself with the Company
Research Nurtur Ltd and understand their products and services. Being knowledgeable about the company will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve problem-solving scenarios. Think of situations where you had to troubleshoot or resolve a customer issue, and be ready to discuss your thought process and actions taken.
