At a Glance
- Tasks: Guide clients through onboarding, ensuring they maximise the value of our marketing platform.
- Company: Join Nurtur, a leading marketing ecosystem for estate agents.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and health benefits.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be a trusted advisor, helping clients achieve long-term success with innovative marketing solutions.
- Qualifications: Experience in customer success or marketing consultancy, with strong communication skills.
The predicted salary is between 25000 - 25000 € per year.
Nurtur is an all-in-one marketing ecosystem for estate agents, connecting every stage of the customer journey and unifying lead generation, nurturing, and conversion into a single platform. Our platform empowers agents to deliver meaningful, automated cross-channel communication that builds lasting customer relationships, improves engagement, and converts more opportunities into revenue.
The Opportunity
At Nurtur, we are passionate about delivering an outstanding customer experience, and this role plays a critical part in ensuring clients are strategically set up for long-term success from day one. We are looking for someone with a strong understanding of the marketing landscape, customer journeys, automation, and consultative solution design who can work closely with clients to fully understand their business goals, challenges, processes, and growth ambitions, and translate those into a tailored onboarding and platform strategy.
As a Client Onboarding Solutions Specialist, you will take ownership of the customer journey from signed agreement through to implementation and early adoption. Rather than simply delivering a technical setup, you will act as a trusted advisor, helping clients shape the right strategy within the ecosystem to ensure the solution is fully aligned to their objectives and positioned to deliver long term value. You’ll work closely with both new and existing clients expanding their use of the platform, leading onboarding projects that typically span the first 90 days. The role combines relationship management, marketing consultancy, onboarding delivery, and solution design, making it ideal for someone who enjoys understanding how businesses operate and helping customers maximise the value of marketing technology. This is a highly customer-facing role where communication, strategic thinking, marketing knowledge, and relationship-building are just as important as project management and delivery.
What You’ll Be Responsible For
- Owning the onboarding journey from Sales handover through to successful implementation and early customer adoption
- Leading discovery and kick-off sessions to fully understand each client’s business model, goals, customer journey, marketing priorities, and operational requirements
- Translating customer objectives into a tailored onboarding and solution strategy aligned to long-term success
- Advising clients on best practice across the Nurtur ecosystem, customer communication, lead nurturing, workflows, and engagement strategy
- Ensuring implementations are fully scoped, solution designed, and aligned to the customer’s goals and priorities rather than simply focused on technical setup
- Acting as the primary point of contact during onboarding, building strong and trusted client relationships
- Delivering onboarding sessions and strategic guidance to help customers confidently adopt the platform
- Working closely with internal teams including Sales, Customer Success, Technical, and Support to ensure a smooth and coordinated onboarding experience
- Identifying gaps, risks, or opportunities within a client’s setup and proactively recommending improvements
- Supporting customers through onboarding challenges and ensuring issues are managed effectively and professionally
- Identifying opportunities to expand customer value through additional platform features, services, or strategic recommendations where appropriate
- Maintaining clear project visibility, accurate records, onboarding plans, and progress tracking throughout the customer journey
- Helping customers recognise and measure success outcomes, including contributing towards case studies, testimonials, and customer advocacy
What Good Looks Like In This Role
- Customers feel confident, supported, and strategically guided from day one
- Onboarding projects are aligned to customer goals, priorities, and long-term business success
- Customers clearly understand how to use marketing automation and communication strategies effectively within their business
- Strong customer relationships and trust are established early in the lifecycle
- Customers achieve value quickly while also being positioned for future growth and expansion
- Implementations are thoughtful, commercially aligned, and solution-focused rather than simply task-driven
About You
We’re looking for someone who combines strong customer relationship skills with a genuine understanding of marketing, customer journeys, and business needs.
Essential:
- Experience in onboarding, customer success, account management, marketing consultancy, or implementation roles
- Strong understanding of marketing principles, customer engagement, and customer journeys
- Ability to confidently consult with clients and translate business goals into practical solutions
- Excellent communication and relationship-building skills
- Strong organisational and project management abilities
- Ability to manage multiple onboarding projects simultaneously
- Proactive, solutions-focused, and commercially aware mindset
- Passion for delivering an exceptional customer experience
Desirable:
- Experience within SaaS, marketing automation, CRM, or data-driven platforms
- Understanding of estate agency or property sector workflows
- Experience delivering customer training, onboarding workshops, or webinars
- Familiarity with CRM systems and marketing automation tools
- Experience working within a consultative or solution-led environment
Salary & Benefits
Salary from £25,000 + OTE, dependent on experience. Uncapped commission scheme, 25 days holiday + bank holidays, Health Shield cash plan, Death in service cover, Company sick pay, Perkbox benefits, Cycle to Work scheme, On-site parking, Enhanced maternity leave, Referral programme.
Location & Working Arrangement
This role is based at our offices in Little Eaton, Derby. Reliably commute or plan to relocate before starting work (required).
Work Location: Derby
Job Type: Full-time
Pay: From £25,000.00 per year
Customer Implementation & Onboarding Consultant in Little Eaton employer: nurtur.group
At Nurtur, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. As a Customer Implementation & Onboarding Consultant, you will benefit from a collaborative culture that encourages innovation and strategic thinking, while enjoying competitive salary packages, generous holiday allowances, and a range of health and wellness benefits. Located in the picturesque Little Eaton, Derby, our office provides a welcoming atmosphere where you can thrive professionally and personally, making a meaningful impact on our clients' success from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation & Onboarding Consultant in Little Eaton
✨Tip Number 1
Get to know the company inside out! Research Nurtur's platform and its unique features. This way, when you chat with them, you can show off your knowledge and how you can help clients succeed.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when discussing strategies with potential clients.
✨Tip Number 3
Show your passion for customer success! During interviews, share examples of how you've helped clients in the past. This will demonstrate that you're not just about the technical side but genuinely care about their journey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Nurtur team right from the start!
We think you need these skills to ace Customer Implementation & Onboarding Consultant in Little Eaton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in onboarding and customer success. We want to see how your skills align with the role, so don’t hold back on showcasing your marketing knowledge!
Showcase Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and engaging language to demonstrate how you can connect with clients and understand their needs.
Highlight Relevant Experience:Don’t forget to mention any previous roles that involved customer journeys, marketing consultancy, or project management. We’re looking for someone who can hit the ground running, so make it easy for us to see your relevant experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Nurtur!
How to prepare for a job interview at nurtur.group
✨Know the Nurtur Ecosystem
Before your interview, take some time to familiarise yourself with Nurtur's platform and its features. Understand how it connects different stages of the customer journey and think about how you can leverage this knowledge to help clients achieve their goals.
✨Showcase Your Consultative Skills
Be prepared to discuss your experience in consultative roles. Think of specific examples where you've successfully translated client needs into actionable strategies. This will demonstrate your ability to act as a trusted advisor, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific onboarding challenges or client scenarios. Practise articulating your thought process and solutions clearly, as this will showcase your strategic thinking and problem-solving abilities.
✨Highlight Relationship-Building Experience
Since this role is highly customer-facing, be ready to share examples of how you've built strong relationships with clients in the past. Emphasise your communication skills and how you've helped clients feel supported and confident during their onboarding journeys.
