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- Tasks: Collaborate with case managers and support investigations by external law firms.
- Company: Join a dynamic team focused on achieving objectives and meeting KPIs.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make an impact by ensuring efficient operations and smooth communication.
- Qualifications: Strong communication skills and experience in case management are essential.
- Other info: This role is perfect for those looking to advance their career in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About the roleSupporting the investigations completed by our external law firms, you will be responsible for collaborating with the case managers, and ensuring the team achieves their objectives, meets KPI’s and works as efficiently and effectively as possible.Utilising your communication skills you will ensure the smooth running of work completing externally, and respond to complaints and queries as and when required. You will support the team providing your expertise and utilising your coaching skills to ensure they have the confidence to progress with their case load.
As a senior you will have responsibility for your own case load, which will include the more complex cases that you will be responsible for progressing and you will be required to draft letters and liaise with a number of stakeholders both internally and externally.
About You
- Demonstrable experience of regulatory casework and case management with excellent customer service
- Experience of coaching and oversight of the wider teams case work,
- Confidence to deputise for case managers when required.
- Strong communications skills with the ability to adapt your approach for a wide range of stakeholders both internally and externally.
- Strong analytical skills where you will review case workload and provide recommendations for improvements where required.
Benefits
- 30 days annual leave – plus bank holidays
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
About Us
Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.
Additional Information
Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.Up to Band 5:Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.
Heads of:
Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC.
Our Pay PolicyIt is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Senior Case Officer employer: Nursing and Midwifery Council
Contact Detail:
Nursing and Midwifery Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Officer
✨Tip Number 1
Make sure to highlight your experience in collaborating with external teams. This role emphasizes working with law firms, so any relevant experience you have in managing such relationships will be a big plus.
✨Tip Number 2
Demonstrate your ability to meet KPIs and objectives in previous roles. Be ready to discuss specific examples where you successfully achieved targets, as this will show that you can deliver results in a similar environment.
✨Tip Number 3
Since communication is key in this position, prepare to showcase your communication skills during the interview. Think of scenarios where you effectively resolved issues or facilitated discussions between different parties.
✨Tip Number 4
Familiarize yourself with the common challenges faced in case management and investigations. Being knowledgeable about these issues will help you stand out as a candidate who is proactive and ready to contribute from day one.
We think you need these skills to ace Senior Case Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Case Officer position. Understand the key responsibilities and required skills, especially around collaboration and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in investigations or case management. Provide specific examples of how you've successfully collaborated with teams and met KPIs.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to highlight instances where your communication skills led to successful outcomes. This could be in managing external relationships or resolving complaints.
Tailor Your Application: Customize your application materials to reflect the language and priorities mentioned in the job description. Use keywords that align with the company's objectives to demonstrate your fit for the role.
How to prepare for a job interview at Nursing and Midwifery Council
✨Showcase Your Communication Skills
As a Senior Case Officer, strong communication is key. Be prepared to discuss how you've effectively communicated with teams and external partners in the past. Use specific examples to illustrate your ability to facilitate smooth operations.
✨Demonstrate Team Collaboration
Highlight your experience working with case managers and other team members. Discuss how you have contributed to achieving team objectives and meeting KPIs in previous roles. This will show that you understand the importance of collaboration in this position.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle complaints and resolve issues. Prepare examples of challenges you've faced in previous roles and how you successfully navigated them. This will demonstrate your ability to maintain efficiency and effectiveness under pressure.
✨Understand the Role's Objectives
Familiarize yourself with the key objectives and KPIs relevant to the Senior Case Officer role. Be ready to discuss how you can contribute to these goals and what strategies you would implement to ensure the team's success.
